Call Center Representative

The Opportunity 

Delaware North Parks and Resorts is searching for a full-time Call Center Representative to join our Visitor Complex team at the Kennedy Space Center in Merritt Island, Florida. At the Visitor Complex, operated by Delaware North, we help NASA tell the story behind our country's space program. The ideal Call Center Representative will share this same passion for wanting to ensure our guests have the best experience at the Kennedy Space Center.

Pay

$15.50 - $15.50 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Perks at Kennedy Space Center

Embark on an extraordinary journey with a job at Kennedy Space Center, where every day allows you to share the excitement of space exploration with our guests. 

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 12 complimentary tickets and 4 parking passes per year to share with friends and family
• Attraction share program with 5 visits per year with up to 3 guests at discounted rates to popular Florida attractions
• Rewards and recognition program with cool gifts and merchandise
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for eligible team members, part-time team members must earn eligibility

Responsibilities 

• Handle booking enquiries and sales for individual and group tickets, including our vacation packages, over the phone, email and in-person.
• Learn to sell the attractions and products on offer at the Kennedy Space Center Visitor Complex.
• Respond to a high number of phone calls to assist our guests with any requests or queries they may have.
• Work with other departments to schedule special programs and events when required.
• Produce frequent reports on the call center KPI, revenue and sales data to the appropriate managers.
• Participate in the personal and team sales targets and goals.

Qualifications 

• Must be 18 or older to apply. 
• Must have a valid Driver's License and reliable transportation to and from work. 
• Previous experience in a call center preferred.
• Strong ability to multi-task.
• Effective communication skills required when communicating with co-workers or guests via email, on the phone or in-person.

Physical Requirements 

• Ability to sit for extended periods of time.

Shift Details 

Day shift

Who We Are 

The Kennedy Space Center Visitor Complex is the visitor center at NASA's Kennedy Space Center in Florida. We offer our team members discounted meals, wellness rewards programs, and a 4-week on-the-job training program. Friends and family perks include up to 12 complimentary tickets with 4 parking passes per year to share. Additionally, team members receive 5 visits per year with up to 3 guests for visits at discounted rates to other popular Florida attractions.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.