Photo of Hyatt Vacation Club at Hacienda del Mar, Dorado, PR

Guest Services Agent

Hyatt Vacation Club at Hacienda del Mar

301 Highway 693
Dorado, PR 00646

74 Unit Time-Share
Managed By Hyatt Vacation Ownership
Save
Tweet
LinkedIn

Compensation: $14.15 Hourly, Full-Time

Job Summary

Pay: $14.15/Hour

Shift: 1st\2nd; must be available to work weekends and holidays.

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?  

If so, the Front Office at Hyatt Residence Club might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.  

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.  

Core Work Activities

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak using clear and professional language; answer telephones using appropriate etiquette.  

  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.  

  • Comply with quality assurance standards.  

  • Stand, sit, or walk for an extended period of time.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays. 

  • Perform other reasonable job duties as requested by Supervisors.  

Posted April 12, 2024

Hyatt Vacation Club at Hacienda del Mar

An elegant, secluded seaside escape in Puerto Rico.

Situated on a prime stretch of Dorado Beach, Hacienda del Mar epitomizes the beauty and charm of the Island of Enchantment. With its ideal location and well-appointed offerings, Owners and guests can customize their time away. Enjoy on-site amenities, venture into historic San Juan, or immerse yourself in nature at El Yunque National Forest. For tropical relaxation, the family-friendly resort boasts direct beach access, an Olympic-sized and kids’ pool, whirlpool spas, and an array of activities and games. Stop by Mahi Mahi Bar and Grill to refuel after a fun-filled day and participate in our Inspired Experiences program to leave Dorado with unforgettable family memories.

Other Job Openings