Houseperson (AM)

Description

The Hilton Phoenix Resort at the Peak is looking for a FT - AM Houseperson to join our amazing Housekeeping Team!

**AM Shift Availability - including weekends and holidays**

**Summary of Benefits**

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton

Flexible Schedules

Career Growth & Development

Insurance Benefit Available for Full Time Team Members

PTO Pay – Full Time and Part Time Team Members

Amazing Recognition Programs/Giving Back – Community Outreach

Trip Reduction Program – Resort off a Main Bus Line

$2.00 – Team Member Lunch Program

$300 Referral Program

A Houseperson takes part in servicing our guests around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team!

Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist Suite Attendants in order to maintain Crescent’s high standards of quality.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist Suite Attendants with removal of trash and linen from guest rooms during high occupancy turnover.
• Assist Shampooers with relocation of furniture.
• Respond to guest questions. Provide guest assistance, directions, and information as requested.
• Report all suspicious persons or activities and hazardous conditions, etc. to the Safety/Security Department.
• Provide instruction and/or guidance for guest and Team Member safety in fire or other emergency situations.
• Other duties as assigned, such as assisting Suite Attendants when requested.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Ability to lift, bend, stoop, walk, push, or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lb.
• Ability to comprehend and follow instructions from supervisor.
• Ability to learn and apply Hazardous Chemical and Performance For Excellence training standards during new hire introductory period.
• Basic ability to comprehend English language sufficient to understand and communicate information for reasons such as safety and security, eg. product safety labels and emergency instructions.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)