Food & Beverage Manager

Job Number

24065276

Job Category

Food and Beverage & Culinary

Location

Sheraton Puerto Rico Resort & Casino, 200 Convention Boulevard, San Juan, Puerto Rico, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

Candidate Profile 

Education And Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day To Day Operations

Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Understands employee positions well enough to perform duties in employees' absence.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Monitors and maintains the productivity level of employees.

Verifies that all team members/supervisors understand the brand specific philosophy.

Maintains the operating budget, and verifies that standards and legal obligations are followed.

Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to verify understanding.

Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

Establishes and maintains open, collaborative relationships with employees.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

Follows property specific second effort and recovery plan.

Stays readily available/ approachable for all team members.

Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for all guests.

Reviews comment cards and guest satisfaction result with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Comprehends budgets, operating statements and payroll progress report.

Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,​ 

Begin

 your purpose, 

Belong

 to an amazing global​ team, and 

Become

 the best version of you.