Photo of Hilton - Regional Headquarters - Europe, Watford, United Kingdom

Senior Accounts Analyst, Travel Agent Inquiries

Hilton - Regional Headquarters - Europe

Maple Court, Central Park, Reeds Crescent
Watford, WD24 4QQ
United Kingdom

Regional Office
Managed By Hilton
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Full-Time

Description

Position Summary

This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a Senior Accounts Analyst, Travel Agent Inquiries, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Inquiry and Customer Services team reporting to Director of Distribution Services, you will work on projects including completing monthly reconciliation reviews for our important business partners, for completing ad-hoc reports, audits, and analyses to support the account management of key partners and identifying corrective actions to address data issues with hotels and travel agencies.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  •    Deliver monthly reconciliation review and reporting to important business partners, communicate with all stakeholders to ensure that all reconciliation reports are completed accurately and within set deadlines.
  •    Pro-actively identify data issues and engage with corporate functions and hotels to implement corrective actions and improve operational performance.
  •    Perform any other reconciliation, analysis, database updates and inquiry-related duties as directed.
  •    Maintain weekly updates on international hotels’ distribution list and communicate with hotels.

    How you will collaborate with others:

  •    Participate in onboarding of new business partners and in design of reconciliation review process to best support their needs.
  •    Create documentation of end-to-end reconciliation process, and quality control checks, and cross-train other team members within the department.
  •    Support team members within the Inquiry Team when demand is high by sharing workload and take the lead with resolving more complex issues.

    What projects you will take ownership of:

  •    Manage annual renewal of central commission invoicing program for UK travel agents, communicate renewal timelines with vendor and UK travel agencies, monitor for missing and incorrect registration, and follow up on any registration queries.
  •    Identify corrective actions to address data issues with hotels and travel agencies.

    Requirements

    WHY YOU'LL BE A GREAT FIT

    What are we looking for?

    We are seeking a problem solver, who is passionate about growing within a dynamic industry and who loves to combine their analytical skills with business vision.  

    The success in this role will demonstrate itself through the following attributes and skills:

  •    Ability to exercise sound judgment, critical thinking, quantitative and qualitative analytical skills to provide recommendations for optimal solutions.
  •    Experience with data reconciliations and possessing advanced Excel skills with the ability to use and develop Excel models (e.g., with formulas, pivot tables and Macros)
  •    Self-starter with ability to work with limited supervision, using own initiative with ‘can-do’ approach, thriving under pressure in a fast-paced environment.
  •    Accountable individual who makes great use of their time management skills to prioritize, exceed in meeting deadlines, communicating results and recommending improvements.
  •    Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and business partners with well-developed written and verbal communication skills.
  •    Multi-tasker who leads multiple projects and priorities with a cool head under time constraints, effectively carrying out concurrent demands.

    To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  •    BA/BSc Bachelor’s Degree or equivalent experience in-lieu thereof
  •    Experience with processing and/or reconciling commissions or other vendor-related payment.
  •    Experience in Revenue Management, Sales, Finance, Hospitality Management, or related industry.
  •    Experience with data reconciliations and possessing advanced Excel skills with the ability to use and develop Excel models, e.g. with formulas, pivot tables and Macros.

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  •    Working knowledge and familiarity with business operations and/or customer service in international markets
  •    Multi-lingual
  •    Proficiency with Business Intelligence platforms (eg. MicroStrategy, Cognos, Tableau, PowerBi, etc.)

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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    • Posted April 16, 2024

    Hilton - Regional Headquarters - Europe

    About Hilton

    Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award–winning customer loyalty program, Hilton Honors.

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