Photo of Hilton Daytona Beach Oceanfront Resort, Daytona Beach, FL

Reservationist

Hilton Daytona Beach Oceanfront Resort

100 North Atlantic Avenue
Daytona Beach, FL 32118

744 Room Resort
Managed By HHM Hotels
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Full-Time

Overview

Opportunity:  Reservationist

Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path

Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions

  • Answer the telephone and greet prospective guests in a friendly manner.  Respond to callers’ inquiries and requests.
  • Respond to email and internet inquiries promptly and accurately.
  • Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
  • Assign reservations based on guest preferences and availability; provide confirmation number.
  • Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school Diploma or equivalent.
  • Previous customer service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted May 22, 2024

Hilton Daytona Beach Oceanfront Resort

Vibrant Dining And Fun At Beach Resort In Daytona

Set in the heart of the Ocean Walk Village on the “World’s Most Famous Beach,” our resort offers stunning views of the Atlantic Ocean and easy access to the seaside attractions of Daytona Beach. Step out on the beach for a day in the sun, relax poolside with a cocktail, and enjoy diverse dining and fun daily activities.

Rooms & Suites

Retire to a room, suite or beachfront cabana and enjoy stunning views of the Atlantic Ocean or the Intracoastal Waterway.

Dining & Drinks

Hilton Daytona Beach Oceanfront Resort boasts an extensive range of bars and lounges. Indulge in oceanfront dining at Doc Bales’ Grill, the hotel’s signature restaurant serving seafood specialties in an elegant atmosphere, or enjoy a casual meal at the beachfront poolside Blind Turtle Bar.

Events

More than 60,000 sq. ft. of flexible space is ideal for meetings, weddings or conferences. Let our expert event planners design a memorable Daytona Beach event for you.