Av Paseo de la Republica y Fray Junipero Serra
Juriquilla,
Queretaro
76127
Mexico
Full-Time
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
A vibrant setting reminiscent of home with complimentary amenities is waiting for you at Fairfield Inn & Suites Queretaro Juriquilla. Located near Benito Juarez, our hotel makes it easy to visit popular attractions including Plaza de Armas, Parque Queretaro 2000 and Parque Nacional el Cimatario. Business travelers will also appreciate how close we are to Empresalia Industrial Park and Benito Juarez Industrial Park. Settle into our rooms and suites with contemporary decor. Our accommodations make it easy to balance work and play thanks to our ergonomic workstations, free high-speed Wi-Fi and flat-panel TVs. In the morning, drop by our complimentary hot breakfast buffet featuring a selection of delicious entrees, then continue your workout routine at our on-site fitness center. At Fairfield Inn & Suites Queretaro Juriquilla, our guests are our #1 priority.