KM 18.5 Carretera Transpeninsular CSL-SJC, Cabo Real
San Jose del Cabo,
23405
Mexico
Full-Time
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Find your paradise at our Los Cabos beach resort
Covet is our prime location on the beach at Solaz, a Luxury Collection Resort, Los Cabos. Enjoy easy access from our luxury hotel to the Baja peninsula, downtown San Jose del Cabo and Marina Cabo San Lucas. Our contemporary luxury hotel in San Jose, Los Cabos features rooms and suites with an ideal respite and exquisite designs, luxury beds, marble floors and custom furnishings. Our resort's custom floor plans blur the line between indoor and outdoor spaces. Many rooms boast private entrances with secluded, furnished patios, outdoor showers, private plunge pools and unobstructed views of the beach and Sea of Cortez. Pamper yourself in San Jose del Cabo at our hotel spa after you sample our resort's diverse dining options. Stay fit in our 24-hour fitness center with help from a personal trainer. Then relax in one of two heated infinity pools while the kids enjoy our two heated children's pools. A truly blissful experience awaits you at Solaz.
Dining
The restaurants and bars at Solaz, A Luxury Collection Resort, Los Cabos are inspired by the richness that characterizes the Baja Peninsula. Delight your senses with gastronomic offerings that emerge from extraordinary ingredients such as fresh products from the Sea of Cortez and local organic orchards such as Migriño and Miraflores, pleasing the most refined palates.
Experiences
Solaz Resort offers a variety of active pursuits for both fitness and wellness enthusiasts. Four Olympic-sized infinity pools border the entire resort’s beach frontage for peerless vistas. Each has been luxuriously designed to include butterfly green granite, emulating the turquoise waters of the Sea of Cortez. An expansive 17,614-square-foot pool deck and 8,430-square-foot beach deck invite days of reprieve. Enjoy five Jacuzzi® spas, several fire pits, and 1,246 linear feet of white sand beaches.
Events
Solaz Resort is proud to offer the largest meeting space at any luxury hotel in Los Cabos. Host an exceptional occasion within the captivating 20,000 square feet of meeting and event space, including the ~3,400 square-foot Cousteau Ballroom. The expansive 11,000 square-foot outdoor Calypso Ocean Front Deck invites you to take in sparkling Sea of Cortez views during intimate or grand-scale events. A team of expert curators will flawlessly execute each moment with careful planning, catering, and by providing state-of-the-art equipment.