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Housekeeping Supervisor

Hilton Garden Inn Philadelphia Center City

1100 Arch Street
Philadelphia, PA 19107

279 Room Hotel
Managed By Driftwood Hospitality Management
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Full-Time

Job Summary

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants, Lobby Attendants and Housepersons in guest rooms, corridors and public spaces to maintain Driftwoods high standards of cleanliness.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
  • Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment. Ensure all jobs are completed within the shift.
  • Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
  • Report all maintenance deficiencies in guest rooms and corridors.
  • Expedite special guest requests, such as extra towels, blankets or pillows.
  • Check all vacant/ready/stay over rooms daily.
  • Check out of order rooms daily.
  • Identify showrooms for Sales Department.
  • Turn in all lost and found items and all guest room keys.
  • Adhere to all company policies and procedures.
  • Follow safety and security procedures and rules.
  • Know department fire prevention and emergency procedures.
  • Utilize protective equipment.
  • Report unsafe conditions to management.
  • Report accidents, injuries, near-misses, property damage or loss to management.
  • Provide a safe work environment by following all safety and security procedures and rules.
  • Ensure all team members maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
  • Perform any related duties as requested by management.
  • Assist other Housekeeping Personnel when needed.

    Knowledge, Skills & Abilities

  • Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
  • Minimum six months supervisory experience or one year of comparable housekeeping experience is acceptable.
  • Ability to read and write basic English to complete forms such as a room status report.
  • Ability to provide clear direction, instruction, and guidance to subordinates.
  • Ability to organize and prioritize work and meet deadlines.
  • Ability to exercise judgment and implement control over the performance of subordinates.
  • Ability to provide information and answer hotel guest and colleague questions.
  • Time management skills.

    Physical Demands

  • Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment
  • Pushing heavy carts.
  • Lifting fifty (50) pounds maximum.
  • Stand and walk for varying lengths of time, often long periods.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

    • Posted April 17, 2024

    Hilton Garden Inn Philadelphia Center City

    Steps from downtown Philadelphia attractions

    Relax in the heart of downtown Philadelphia, steps from the Philadelphia Convention Center. Reading Terminal Market is next door and Independence Hall is minutes away. We're two blocks from Jefferson Station and 13th St. Trolley Station – hitch a ride to explore the wider city or reach the airport, 12 miles away.

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