Group Reservations Coordinator

Opportunity Group Reservations Coordinator

As a Reservations & Group Coordinator you will be responsible for assistance with inventory management on all systems, management of group blocks, process reservations for guests and provide services to customers over the phone and in person. 

Essential Job Functions

• Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups
• Manage assigned group blocks including pick up or approaching cut off dates.
• Review group resumes and convey all pertinent information in the system to appropriate personnel
• Perform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correct
• Process all third party commissions and reconciliations as directed by the Reservations Manager
• Ability to quickly answer guest calls and respond to guest emails with impeccable communication.
• Ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessary
• Ability to complete logs and reports accurately and expediently
• Responsible for assistance with inventory and rate management on all internet sites
• Conduct competitive rate and availability surveys
• Work with sales and catering as group rooms coordinator for room blocks
• Maintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability)
• Process reservations, including sending reservation and confirmation letters and entering requests 
• Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
• Review Reservations and Guest Requests on a daily basis.

Position Requirements

• Minimum one year of experience in coordinator role in a hotel environement.
• Self-directed with a superior customer service skills.
• Able to prioritize and resolve issues based on severity and necessity
• Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously.
• Hospitality PMS/POS system experience preferred.

Work Environment and Context 

• Work schedule varies and may include working varied shifts, holidays and weekends.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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