Global Account Director - West Coast

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best-in-class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our amazing team. We are committed to providing you with:

• Remote, work from home
• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent-managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Crescent Hotels and Resorts is seeking a Global Account Director to join our award-winning Global organization.

The Global Account Director is primarily responsible for the Crescent account portfolio to maximize and drive revenues and market share to our hotels. Key to this role is creating and maintaining relationships with all accounts in the portfolio. Total Account Management is required to assess strategies that increase conversion and revenues. This position solicits, targets & develops business within the corporate transient & group market segments. It is responsible for Total Account Management (TAM) of strategic accounts for national & property support. Builds & executes a leadership role in the RFP & leads processes and establishes a strong national sales point of contact.

The ideal, self-motivated candidate would thrive in a fast-paced environment and share in Crescent Hotel & Resort’s values and culture.

Responsibilities:

• Cultivate new and existing accounts in assigned territory with a goal to meet and exceed expectations
• Network, develop and maintain strong client relationships. Identify key decision makers
• Ensure accurate Account Profiles and SMART planning are strategic, executed and updated on a regular basis
• Ability to travel to meet and develop strong client base
• Manage strategic travel calendar. Report strong ROI
• Provide strong communication skills when working with the hotels teams. Provide support in reaching targeted goals
• Partner with GSO colleagues, Sales, Revenue Management & Marketing/Digital teams to develop key initiatives for corporate & property teams
• Responsible for bi-monthly reporting on activities
• Effectively use account management tools to track activities and identify opportunities
• Represent Crescent Hotels through strategic sales calls, industry trade shows, FAMs and client events
• Participate in key Crescent corporate and hotel sales meetings and calls. Actively participate in training sessions
• Identify market trends and analyze market conditions to the field and identify competitive intelligence
• Identify need periods and develop actions to support a hotel and/or regions
• Additional responsibilities as required

Qualifications:

• Bachelor’s Degree or an equivalent degree
• Minimum of 5 years’ hotel sales experience
• A proven track record of achieving sales targets and growing market share.
• Comprehensive knowledge of hotels and sales practices
• Embody Crescent Sales Culture; establish culture within the Global sales teams
• Develop, communicate and monitor Sales Action Plans for the hotel teams
• Assist in supporting, training, coaching and monitoring sales teams within Area to achieve sales objectives and performance standards
• Requires good verbal and written communication skills
• Work closely with colleagues as part of a team
• Knowledge of Crescent portfolio
• Attention to detail
• Ability to meet deadlines
• Knowledge and proactive mindset to establish and achieve goals
• Able to identify and develop accounts. Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and hotel systems
• Able to prioritize and organize work assignments

For applicants who will be working in New York, the anticipated compensation range for the position is $100-115k; for applicants who will be working in NYC, the anticipated compensation range for the position is $100-115k; for applicants who will be working in Colorado, the anticipated compensation range for the position is $100-115k; for applicants who will be working in Washington, the anticipated compensation range is $100-115k; for applicants who will be working in California, the anticipated compensation range for the position is $100-115k. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)