Photo of Hyatt Vacation Club at Coconut Cove, Bonita Springs, FL

Front Desk Agent

Hyatt Vacation Club at Coconut Cove

11800 Coconut Plantation Drive
Bonita Springs, FL 34134

108 Unit Time-Share
Managed By Hyatt Vacation Ownership
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Compensation: $17.00 Hourly, Full-Time

Job Summary

Pay: $17.00/Hour

Shift: 1st and 2nd shift

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?  

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.  

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.  

Core Work Activities

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak using clear and professional language; answer telephones using appropriate etiquette.  

  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.  

  • Comply with quality assurance standards.  

  • Stand, sit, or walk for an extended period of time.  

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays. 

  • Perform other reasonable job duties as requested by Supervisors.  

Posted April 18, 2024

Hyatt Vacation Club at Coconut Cove

Welcome to Hyatt Vacation Club at Coconut Cove

Experience the best of Florida's Gulf Coast while staying in luxurious accommodations at Hyatt Vacation Club at Coconut Cove.  Enjoy views of the lush landscaping from your private balcony or take the ferry to our private island. Float down our 1,000 foot river pool, unwind in one of the hot tubs or relax by one of the four pools. Sunset cruises, sailing, fishing excursions, party vessels, boat rentals and more available on site at Coconut Plantation.

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