Outlet Supervisor

Position Summary:

As an Outlet Supervisor, you will play a vital role in ensuring the smooth and efficient operation of our dining outlet. Your leadership and commitment to delivering exceptional guest service will contribute to a memorable dining experience for our guests. You will work closely with the outlet team to maintain high standards of service, quality, and guest satisfaction.

Key Responsibilities:

• Supervise and coordinate the daily operations of the dining outlet, including meal service, cleanliness, and guest interactions.
• Train, mentor, and motivate staff to provide outstanding service and uphold our service standards.
• Assist in the development and implementation of service procedures and standards.
• Monitor inventory levels and assist with ordering supplies to ensure seamless service.
• Oversee guest reservations, seating arrangements, and special requests to ensure a positive dining experience.
• Address guest concerns and resolve issues promptly, ensuring guest satisfaction.
• Collaborate with the culinary team to ensure efficient communication and service flow.
• Maintain cleanliness and organization in the outlet, adhering to health and safety standards.
• Assist in conducting pre-shift meetings to brief the staff on daily specials and important information.
• Assist in tracking and reporting outlet performance metrics.
• Handle cashier duties, including cash handling and end-of-shift reconciliations.
• Support the Outlet Manager in scheduling and payroll management.
• Act as a point of contact for staff and guests, fostering positive relationships.

Qualifications:

• High school diploma or equivalent; relevant education or certification is a plus.
• Previous experience in a restaurant or food service supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of food and beverage operations and service standards.
• Ability to work in a fast-paced, customer-focused environment.
• Attention to detail and a commitment to delivering exceptional service.
• Basic computer skills for order processing and reporting.
• Flexibility to work evenings, weekends, and holidays as needed.

Note: Additional duties may be assigned as needed to support the smooth operation of the outlet and the overall success of the dining establishment.