Photo of Best Western Plus Sparks - Reno, Sparks, NV

Front Desk Agent

Best Western Plus Sparks - Reno

55 East Nugget Avenue
Sparks, NV 89431

209 Room Hotel
Managed By Economos Properties


General Job Description

The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.

Essential Functions

  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
  • Greet guests on every interaction using the 10/5 or 15/5 rule.
  • Ensure that all guests feel welcomed to the property.
  • Register guests and assign rooms.
  • Conduct check-out processes.
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls, and retrieve guest mail, faxes and packages.
  • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
  • Attend team meetings and celebrations.
  • Follow all company and safety and security policies and procedures along with all other company policies.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Education/Skill Requirements

  • High school graduate or GED completion.
  • Ability to communicate effectively and clearly.
  • Demonstrate good computer skills.
  • Accurately handle cash and post charges.
  • Hotel experience preferred but not mandatory, some customer service background required.
  • Ability to speak Spanish is a plus. Knowledge of computer terminology desired.
  • Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
  • Requires the ability to work varied shifts, including nights, weekends and holidays.
  • Time management skills.
  • Ability to communicate effectively with the public and other employees.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

  • Healthcare Insurance (Medical, Dental & Vision)
  • 401(k) Plan
  • STD & LTD
  • Life Insurance
  • Wellness Program
  • Vacation/Paid Time Off
  • Tuition Assistance
  • Discounted Hotel Room Rates
  • Community Service Program
Posted April 19, 2024

Best Western Plus Sparks - Reno

Welcome to Best Western Plus Sparks - Reno.

The Best Western Plus Sparks - Reno offers quality amenities and a central location to Reno & Sparks attractions.

Stay with us at the newly ungraded Best Western Plus Sparks - Reno, located off I-80 in the Reno - Sparks region. Our hotel is less than four miles from Reno-Tahoe International Airport (RNO) and provides a complimentary airport shuttle for your convenience.

Families seeking lodging in Reno, NV will love staying at our hotel. Reno,NV is a wonderland of exciting activities, all within close proximity. Nearby attractions include world-famous casinos, Legends at the Sparks Marina, Victorian Square, National Bowling Stadium, Reno Aces Ballpark, University of Nevada, Reno, Nevada Museum of Art, Golden Eagle Regional Park Reno Livestock & Events Center and Wild Island Adventure Park. Also nearby are the numerous outdoor adventures of Lake Tahoe, which include world-class skiing, boating, hiking, biking and golfing.

We are situated within sight of the Sierra Nevada Mountains and downtown Reno, our hotel offers easy access to many local businesses and industries. In addition, we provide a business center, printer, computer and free high-speed Internet access.

32" HD Flat Screen TV

While lodging at our Reno - Sparks hotel, you can enjoy the seasonal, heated, outdoor pool, 24-hour fitness center and a full-service restaurant and bar where Kids Eat Free.