Desktop Systems Architect

Under general supervision of the Technical Service Manager, responsible for securing, maintaining and monitoring the health of the workstation and mobile computing environment for Osage Casinos.   The Desktop architect will develop zero touch migration solutions, packages applications, creates automation scripts, configures group policy, and serves as third level support for Desktop related technical issues. Work closely with peers to ensure seamless delivery of desktop services and stability of PC environment.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

SUPERVISION RESPONSIBILITIES:

• None

MINIMUM QUALIFICAQTIONS:

• Must be 21 years of age.
• Minimum of 3 years of professional experience in supporting the Client Operating Systems (e.g. Windows 7, Windows 10, or Linux/Unix) and User Productivity systems (e.g. Microsoft Office 365).
• Experience in desktop operating system environment design, and delivery of operational desktop services in an enterprise environment using one or more of the following tools or their equivalents: Kaseya, IBM IEM, SCCM, Altiris, Altera, or Manage Engine, with experience in application packaging, patching, and deployment.
• Experience writing and deploying Windows CMD and PowerShell scripts to Windows workstations in an enterprise environment.
• Experience developing and implementing Windows images for deployment using tools like PXE and USB Bootable devices in an enterprise environment.
• Experience developing, troubleshooting, supporting and maintaining device drivers, software security updates, and Windows OS security updates in an enterprise environment.
• Experience working with Active Directory as it relates to PCs, user & group account management and group policy management
• Preferred to have experience working with Mobile device management system.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

JOB DUTIES:

• Provide expert knowledge and leadership in the planning and delivery of enterprise services for workstations, applications and mobile devices.
• Develop, maintain and support of the organization’s desktop and laptop images.
• Plan, organize and deliver zero touch migration solutions, software distribution packages applications, creates automation scripts to manage the workstation environment via enterprise software deployment systems. (like SCCM, AppV, Tivoli, Kace)
• Automates tasks through scripting, tools and technology to simplify system management, and trouble-shooting.
• Creation of technical and operational documentation as it relates to client application installation, configuration, on-going client maintenance, troubleshooting and other related job duties.
• Manage group policy objects controlling the workstations and printers in Active Directory.
• Manage delivery of required patches to workstations using patch management software.
• Serve as a Mobile Device Administrator to manage, monitor, track, and audit mobile devices that connect to the Osage network.
• Providing escalated technical support to employees by handling systems-related issues and analyzing and resolving support deficiencies.
• Performs maintenance and conducts health checks to ensure optimal end-user equipment performance.
• Manages relationships with functional teams to consistently deliver product releases in a timely, organized, and staged manner across multiple platforms to meet customer expectations.
• Manages Change Control process enforcing approval, notification and implementation SOPs for audit compliance.
• Working effectively and proactively with all cross-functional groups including application support, marketing, networking, and storage
• Interacts with vendors, outsourcers, and contractors on Microsoft related issues and products.
• Recommends, schedules, and performs PC infrastructure related improvements, upgrades, and/or purchases.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

WORK ENVIRONMENT:

• Work is typically performed within an office and Casino setting.
• Exposure to second-hand smoke and a high noise level.
• Supports a 24/7 systems environment.
• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
• Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
• Monitors production and service levels by interacting with guest and staff

COMMUNICATION:

• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required.
• Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of MIS and IT concepts, principles, and practices; computer operations and user environments; and Microsoft Windows Server, Active Directory, and Microsoft Project.
• Solid understanding of standard client/server, and networking fundamentals.
• Knowledge of current industry protocols, standards/ best practices and technologies for end device management including mobility
• Knowledge of NIGC MICS, ONGC Regulations, departmental, and organizational policy and procedures.
• Knowledge of federal copyright laws as they pertain to the use of computer software.
• Knowledge of customer service standards and procedures.
• Knowledge of computer security procedures and protocol.
• Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
• Knowledge of current technological developments/trends in area of expertise.
• Skill in organizing resources and establishing priorities.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Skill in examining and evaluating operations and developing and/or re-engineering operating strategies, systems, and procedures.
• Strong critical and analytical thinking skills.
• Ability to plan, implement, test, and troubleshoot system software.
• Ability to make financial evaluations and proposals regarding current and/or future hardware and software capabilities/requirements.
• Ability to design, develop, and implement integrated software systems solutions to organizational requirements.
• Ability to develop and write systems and applications documentation and guides for users.
• Ability to provide a range of systems training and/or support activities for users.
• Ability to perform preventive maintenance on systems.
• Ability to analyze and interpret the needs of customers and offer appropriate solutions.
• Ability to apply proven communication, analytical, and problem-solving skills while working independently; managing projects; installing, configuring, upgrading, maintaining, and monitoring system performance and network resources; and providing guidance to team members.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds, employees and officials.
• Ability to maintain confidentiality.
• Ability to travel.

PHYSICAL DEMANDS:

• Required to sit for up to 8 hours per day.
• Ability to stand, walk, stoop, kneel or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to distinguish colors, good eye sight and capacity to read very small print.
• Ability to lift, push, or pull upwards of 25 pounds.

Work      WORK ENVIRONMENT:

• Work is typically performed within an office and Casino setting.
• Exposure to second-hand smoke and a high noise level.
• Supports a 24/7 systems environment.
• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.