Photo of The Grand Palms Resort and Golf Club, Pembroke Pines, FL

Assistant Front Desk Manager / Relief Night Audit

The Grand Palms Resort and Golf Club

110 Grand Palms Dr.
Pembroke Pines, FL 33027

80 Room Resort

Free Golf, Discounted Hotel Rooms, Friend Discounts

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Compensation: $16.50-$18.00, Full-Time

ESSENTIAL JOB FUNCTIONS:
    • Exemplifies our commitment to The Grand Palms mission of Total Guest Satisfaction
    • Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly; and works in conjunction with all Rooms staff to deliver consistent and sought after guest experiences that meet the style of The Grand Palms.
    • Provides communication and training support to operational units to be sure that the hotel’s expectations for quality are met
    • Works closely with and communicates with other departments to address guests’ needs.
    • Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; and leads others to do the same
    • Ensures that all guest records and entries such as night audit, guest folios, and guest profiles are accurate and current
    • Manages all assigned financial resources and works with the management team to facilitate the achievement of financial goals and cost control
    • Ensures that assigned staff are productive, appropriately compensated and provided with adequate support to perform their jobs efficiently and effectively
    • Recruits and trains employees in accordance with hotel guidelines
    • Develops and maintains SOPs for Front Office operations and trains staff accordingly
    • Is thoroughly knowledgeable of all systems used in the Front Office and trains new staff
    • Ensures that required reports and remittances are accurate and timely
    • Cultivates and provides support to a diverse workforce
MINIMUM EDUCATION AND WORK EXPERIENCE:
At least five (5) years of Front Desk experience in a hotel of comparable size and type; OR an equivalent combination of education and experience. Previous supervisory or management experience required.

ESSENTIAL WORK SKILLS/KNOWLEDGE:
    • Strong knowledge of hospitality principles and procedures
    • Solid knowledge of front desk protocol and experience working with high profile guests with discriminating expectations
    • Reputation for handling situations and confidential information discretely, projecting a positive, professional, and supportive outward image, and exercising good judgment for the position
    • Ability and desire to train others
    • A track record of interacting with and leading all employee levels in a positive and respectful manner
    • Strong computing skills demonstrating proficiency with property management systems, point of sale systems, and Microsoft Office software (Excel, Word, Outlook)
    • Ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner
    • Ability and willingness to work flexible hours
    • Outstanding interpersonal skills and excellent communication skills, both written and oral
    • Strong analytical skills and financial/business acumen
    • Excellent time management and organizational skills.
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Posted April 29, 2024

The Grand Palms Resort and Golf Club

Welcome to Grand Palms Resort

Inspired by the surrounding landscape, Grand Palms Resort is the ideal place for the ultimate Myrtle Beach vacation.  We are close to all that Myrtle Beach has to offer but a world away - a place to relax and enjoy a sunny, tranquil vacation.

Located just south of Myrtle Beach in Surfside Beach, we provide luxurious hotel rooms, 1, 2, or 3 bedroom condominiums, wonderful amenities and unparalleled service - everything you need for an unforgettable vacation.

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