Eighty-Eight West Paces Ferry Road
Atlanta,
GA
30305
Full-Time
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Experience our luxury hotel in Buckhead, Atlanta
Discover an unrivaled 5-star experience at St. Regis Atlanta, a AAA Five Diamond hotel in the affluent Buckhead, Atlanta area. Re-imagined guest rooms and suites are appointed with residential polish while the three-story Maisonette adds a collection of contemporary meeting and event space to an already impressive offering. Experience the resort-style Pool Piazza and indulge in exquisite hotel dining, including a timeless Afternoon Tea at the Astor Court. Punctuated by impeccable 5-star service from its St. Regis Butlers and typified by the storied rituals for which the brand is known the world over, this rare treasure welcomes hotel guests to delight in exceptional experiences morning, noon and night in Buckhead, Atlanta.