Two East 55th Street, at Fifth Avenue
New York,
NY
10022
Full-Time
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
The pay range for this position is $31.55 to $42.06 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The St. Regis New York, an iconic luxury Manhattan hotel
Since its founding by John Jacob Astor over a century ago, The St. Regis New York has established itself as one of midtown Manhattan's best luxury hotels. Our historic 5-star hotel on Fifth Avenue has evolved to reflect the rich heritage of St. Regis while infusing the timeless elegance that has come to define it. Every element of the hotel is carefully considered, from the richly decorated rooms and designer suites to the graceful public spaces, highlighted by a regal rooftop ballroom with sweeping views of midtown Manhattan. Luxury two-bedroom suites make our hotel the perfect choice for families seeking a 5-star experience when visiting midtown Manhattan. Located at 5th Avenue and 55th Street in midtown Manhattan, our hotel is steps from Central Park, Fifth Avenue Shopping, MoMa and Rockefeller Center. Enjoy luxury hotel amenities, including the treasured St. Regis Butler Service and our impeccable Fifth Avenue address for exploring the best of New York City in style.