Front Desk Agent

Hyatt Place Waikiki Beach is looking for a Full time Front Desk Agent to contribute to the hotel’s commitment to high quality guest service and teamwork, creating memorable experiences and showcasing the Aloha Spirit.

The Front Desk Agent offers our guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

This position is responsible for the complete guest experience; to include the Front Office Stand, Gallery Bar, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.  Must be able to obtain a liquor commission blue card and Safe Serve Certification.

Responsibilities Include:

• Assist guests with check-in and check-out process.
• Provide information about hotel services, rooms, and amenities.
• Prepare and serve food and drinks at our Market and Gallery Bar
• Answer general visitor inquiries and provide useful information on local events and recommendation.
• Escort guests and their luggage to and from their rooms, ensuring guests are comfortable with their accommodations and are familiar with room offerings and features.

Qualifications:

• Customer service experience is preferred.
• Experience in a hotel environment is highly preferred.
• Must have schedule flexibility for weekends and holidays and evenings.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.
• Must be 21 years or older.
• A true desire to satisfy the needs of others in a fast-paced environment.
• High school diploma or equivalent required
• Ability to lift, pull, and push 25lbs on a regular basis.
• Must possess basic computer skills, i.e., Word, Excel, etc.