Operations Manager

Job Summary:

Responsible for overall operation of the Front Desk, which includes suite rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

Ensures teamwork and enhances cooperation between all departments.

Cooperates with General Manager, Director of Sales, and all Front Office staff to ensure proper suite inventory controls.

Manages and maintains a relationship with the Property Management System provider.

Works with maintenance to ensure proper key controls.

Maintain departmental budget and staffing levels in relation to occupancy levels.

Maintains accurate payroll and employee records.  Performs timely and fair reviews.

Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.

Maintain Convenience Store and Front Desk area to highest standards.

Provide comprehensive training to Front Office staff.

Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

Minimum of two years hotel management or supervisory experience required

Strong Hilton background a plus

Possess a strong knowledge of computer and programs

Excellent verbal, comprehension, listening and problem solving skills

Interpersonal and time management skills

Adaptability

Report and accounting skills

Customer Service background