Photo of DoubleTree by Hilton Johor Bahru, Johor Bahru, Malaysia

Room Attendant

DoubleTree by Hilton Johor Bahru

No. 12 Jalan Ngee Heng
Johor Bahru, 80000
Malaysia

365 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. 

What will I be doing? 

As the Room Attendant, you will be responsible for performing the following tasks to the highest standards: 

  • Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. 
  • Ensure that guests' privacies are protected during service. 
  • Offer all possible assistance to guests and respond to guests‘ requests. 
  • Clean and replenish supplies for guestrooms according to standards and procedures. 
  • Does turndown service when required. 
  • Ensure master keys are kept secure at all times. 
  • Keep trolleys neat and adequately supplied. 
  • Maintain all equipment in good working condition. 
  • Keep linen room neat and in good order. 
  • Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. 
  • Be courteous and professional at all times, delivering high quality service to guests. 
  • Maintain good working relationships with team members and all other departments. 
  • Report maintenance issues promptly to the Engineering team. 
  • Ensure compliance of lost and found procedures. 
  • Take appropriate action to resolve guests’ complaints. 
  • Promote the hotel and Hilton products and services. 
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 
  • Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 
  • Carry out any other reasonable duties and responsibilities as assigned. 

    Requirements

    What are we looking for? 

    A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • High school graduate and attended skills training school. 
  • Minimum of 1 year of experience in the Housekeeping department. 
  • 1-2 years of experience in similar capacity with international chain hotels. 
  • English literate to meet business needs. 
  • Good knowledge of housekeeping’s daily operations on guest floors 
  • Flexible  with  working  hours, able  to  work  morning / evening  shifts, weekends and public holidays. 
  • Good knowledge of chemical usage and cleaning rooms. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted June 17, 2024

    DoubleTree by Hilton Johor Bahru

    At A Glance

    Ideally located in the Central Business District, within walking distance of the Persada Convention Center, the contemporary DoubleTree by Hilton Hotel Johor Bahru overlooks the city and the Straits of Johor. Enjoy easy access to City Square shopping and attractions including Angry Bird Theme Park and the Sultan Abu Bakar Mosque. Changi International Airport and Senai International Airport are easily reached from our Johor Bahru hotel.

    Unwind in a spacious guest room, offering city or Straits water views, a large desk, 40-inch LED TV and WiFi. Upgrade to a deluxe suite for a kitchenette, laundry facilities and Executive Lounge access (dress code applies). Hold a business or social function at this Johor Bahru hotel with 13,993 sq.ft. of event space, including two divisible ballrooms, five meeting rooms and an outdoor terrace. Utilize secretarial services at the business center or plan your dream wedding in the dedicated Wedding Center.

    Refresh in the outdoor pool while the children play in their own pool. Work out in the 24-hour fitness center and relax in the whirlpool or steam room. For outdoor leisure activities, the surrounding area boasts beautiful parkland and golfing.

    Dine in style at this hotel in Johor Bahru. Enjoy a melting pot of Malaysian cuisine in our all-day restaurant, Makan Kitchen. Savor Italian specialties in Tosca and buy takeaway gourmet snacks in the Food Store. Our friendly staff look forward to welcoming you at check-in with a warm chocolate chip cookie.

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