Photo of The Saratoga Hilton, Saratoga Springs, NY

Guest Service Agent

The Saratoga Hilton

534 Broadway
Saratoga Springs, NY 12866-2209

242 Room Hotel
Managed By Driftwood Hospitality Management
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Full-Time

Job Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.

This position starts at $17.50 and requires open availability including nights and weekends.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Provide a warm welcome upon guest's arrival ensuring they have all the information they need for this visit while completing registration process.
  • Answer phones and assist with guest requests during visit.
  • Complete check out process ensuring the guest had an excellent experience.
  • Assists other Front Desk Personnel when need.

    Knowledge, Skills & Abilities

    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • Previous customer service experience required
  • This position will require computer skills to complete online training and guest registration
  • Ability to multitask while greeting guests, answering phones, responding to in house radio calls
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Being observant of activity to ensure safety and security of the hotel

    Physical Demands

  • Ability to stand for an extended period of time

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off including vacation, sick and holiday
    • Vision insurance
    • Team Member Travel Program
    • Team Member Meal

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

    • Posted June 10, 2024

    The Saratoga Hilton

    Downtown comfort on Broadway

    Located on Broadway Street, we’re a short walk from shops, restaurants, and the free summer trolley. Saratoga Performing Arts Center is 10 minutes away. Saratoga Racecourse and Saratoga Spa State Park, a National Historic Landmark, are within two miles. Enjoy our indoor pool, tree-lined patio, and our on-site restaurant.

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