Director of Rooms / Operations
The Bellevue Hotel
200 South Broad Street
Philadelphia,
PA
19102
Compensation Type
Yearly
First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation—designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons. After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street. Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms, a #6 ranking in Condé Nast Traveler’s 2025 Readers’ Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel.
Summary
The Director of Rooms/ Operations is responsible for the leadership and performance of Front Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay. Reporting to the General Manager, this role combines hands-on operational leadership with high service standards, strong team engagement, and disciplined execution.
Responsibilities
- Focus on front office and rooms operation, including training, scheduling, daily duties, etc. Tour the operating departments, daily making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled. . Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Hotel policies and procedures and train new managers to ensure compliance.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Perform all department manager performance appraisals according to Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all management personnel according to Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
Qualifications
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Deep understanding of Luxury guest expectations and 5-star service delivery.
- Previous management experience required.
About The Bellevue Hotel
The Bellevue Hotel is a living landmark that embodies the style and revelry of Philadelphia’s gilded days. Part history, part innovation and always timeless, here guests enjoy spacious hotel rooms in a Center City location on Broad Street.
The Bellevue Hotel is embarking on an exciting transformation journey, offering guests a whole new level of luxury and style upon completion. Stay tuned for an unforgettable experience in the heart of Philadelphia and join our team!
About Highgate Hotels
About the company
Passionate about hospitality? If so, we strongly encourage you to consider an exciting and rewarding career with Highgate Hotels. When joining the Highgate family, you become so much more than an associate; you become part of an elite team of individuals who are committed to providing world-class service to every guest, every time.
About Us
Highgate is an industry-leading investor and manager of hospitality assets. With over 25 years of experience, Highgate is the dominant hotel player in key gateway markets, such as New York, San Francisco, Boston, Miami, Key West and Waikiki, and an expanding presence in key European markets. We operate 100+ hotels and approximately 30,000 rooms around the world, with a diverse portfolio representing everything from legacy brands to bespoke lifestyle and independent hotels.
Boasting award-winning properties in North America and Europe, Highgate's success can be attributed to game-changing technological innovations, fresh insight into hotel trends and a creative approach to hotel management. We elevate the profile and performance of every hotel we touch by adhering to a set of standards that reflects our own expectations for greatness.
Highgate Culture
Highgate fosters an inspiring and inclusive culture that helps to make us best-in-class in the hospitality world. Unlimited career growth, inspiring leadership and long-term career possibilities are just some of the reasons why the most talented individuals in the hospitality world carve out long-term relationships within Highgate.
- Unlimited Career Growth
- Multiple-Brand Experience
- Long-Term Career Possibilities
- Your Chance To Make An Impact
- Inspiring Leadership
- Taking the Pulse of the Workforce
Highgate Benefits Summary
Highgate encourages the health and financial well-being of its associates by providing a comprehensive benefits program, elective coverage options and a savings plan to meet the personal needs of all associates and their families. Eligible full-time associates have the opportunity to participate in Highgate's comprehensive benefit program that includes:
- Medical/Pharmacy
- Dental Coverage
- Vision Coverage
- Life Insurance
- Voluntary Short Term Disability
- Voluntary Long Term Disability
Enhanced Benefit Offerings
- Physician at your Fingertips
- Wells Fargo Insurance Benefit HelpLine
- Employee Assistance Program (EAP)
- Identity Theft Solutions
- Employee Financial Solutions
- Health Care and Dependent Care Flexible Spending Accounts (FSAs)
Voluntary Benefit Offerings
- Trustmark Benefits Universal Life
- Trustmark Benefits Critical Illness
- Trustmark Benefits Accident Insurance
- Precious Pet Care
- Family Protection Plus
