Lobby Porter / Public Areas

Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community.  Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:  

Responsible for the cleaning, sanitation and upkeep of the lobby and other hotel public areas

Shift requirements:

• Looking for flexibility with morning or evening shifts.  

Responsibilities

• Clean and maintain lobby area and other public areas
• Contribute positively to the team within the department
• Prepare for any/all guest requests
• Participate in on-going training 
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Supervisor (which may include other facets of housekeeping to include room attendant duties, laundry, houseperson duties, etc.)
• Immediately responds to any potentially dangerous conditions such as wet floors
• Maintain communication with team members to ensure assigned tasks/ requests are completed in a timely manner.
• Handle guest issues and special requests to best of ability to ensure guest satisfaction.
• Ensure guest preferences are completed as requested.
• Verify assignments have been completed before the end of the shift
• Responsible for maintaining hotel equipment ensuring to wash and clean equipment as needed to ensure it is kept in proper working conditions (such as vacuums) 
• Be extremely courteous to all customers and fellow employees
• Ability to follow safety guidelines.
• Must possess knowledge of chemical mixtures and read labels.
• Ability to overcome unexpected obstacles through resourceful means.

Supportive Functions:

In addition to performing the essential, basic, and other functions, this position may require the associate to perform a combination of the following functions:

• Cleaning of guest rooms
• Delivery of guest room amenities

Qualifications:

• Housekeeping or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Previous experience in housekeeping department in hotel or related service industry preferred
• Contributes to team results.
• Ability to overcome unexpected obstacles through resourceful means.
• High school or equivalent education required.

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024