Operations Supervisor

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

• Monitor and maintain the front office systems and equipment to ensure optimum performance.

• Supervise night audit functions, and perform audit in absence of the night auditor.

• Be aware of emergency procedures and take full responsibility in emergency situations.

• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It