Hotel Housekeeping Supervisor

Job Title: Housekeeping Floor Shift Supervisor 

Location:Talking Stick Resort

shift: SWING | 3pm - 11pm 

Department: Hotel Housekeeping

Reports To: Assistant Housekeeping Manager/Rooms

Summary

Responsibilities include training and supervision of housekeeping staff to ensure all rooms and public areas are cleaned and comply with hotel standards. Visually inspects all areas of responsibility.

Supervisory Responsibilities

Directly supervises the House Person, Linen Room Attendant and Room Attendant in the Housekeeping Department on a given shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Inspects rooms, completes reports and verifies status reports; reports clean suites to hotel front desk and / or loads into automated property management systems.
• Completes shift opening duties for housekeeping: checks rooms inventory, assigns rooms to room/suite attendants
• Monitors payroll reports and work schedules
• Monitors lost and found program.
• Ensures stock rooms and carts are maintained with proper supplies
• Provides customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Promotes team member loyalty and empowerment.
• Communicates and coordinates with Maintenance staff on the repair and maintenance program as related to guestrooms and public areas.
• Assists with monthly linen inventory.

Education and/or Experience: 

High School Diploma or equivalent required. One to two years housekeeping supervisory experience in hotel preferred.

Computer Skills: 

To perform this job successfully, an individual should have excellent PC skills and broad knowledge of current and standard software applications and hotel systems (Microsoft Office, Delphi, Visual One, etc.).

Other Qualifications: 

• Must be able and willing to work a flexible schedule, including weekends, evenings and holidays and to be adaptable to shift rotation if needed.
• Must have strong interpersonal skills, team skills, organizational skills, and be adaptable in a fast paced, ever-changing environment. 
• Ability to communicate effectively and tactfully with all levels of personnel, both in verbal and written modes. 
• Possesses the ability to manage difficult customer situations professionally, and resolve customer issues in a timely, efficient and effective manner. 
• Ability to work on multiple tasks, demonstrating flexibility when dealing with changing business priorities. 
• Must be able to pay close attention to detail and understand written and oral instructions. 
• Ability to work independently and show judgment and initiative to accomplish job duties. 
• Must be able to maintain confidentiality.
• Knowledge of inventories, scheduling and productivity.
• Ability to inspect 25 to 80 rooms per day.
• Ability to clean rooms, when needed.
• Physically able to move and / or operate large objects, such as: maid’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
• Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations.
• Presents a professional and well-groomed appearance at all times. 

Language Skills  

Must be able to read, write, speak and understand English. Knowledge of multiple languages is preferred.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to secondary smoke.  The noise level in the work environment is usually moderate to loud.