Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.

Key Responsibilities:

• Guest Service:
• Greet and welcome guests in a warm and friendly manner.
• Assist guests with check-in and check-out procedures, including room assignments and payment processing.
• Handle guest inquiries and requests promptly and efficiently.
• Provide information about hotel amenities, local attractions, and transportation options.
• Resolve guest complaints and issues in a timely and professional manner.
• Reservations:
• Process reservations and cancellations.
• Manage room assignments and room blocks.
• Update and maintain accurate guest records.
• Administrative Tasks:
• Answer phone calls and respond to emails.
• Maintain a clean and organized front desk area.
• Adhere to hotel policies and procedures.
• Assist with other tasks as assigned.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multitask and prioritize tasks.
• Attention to detail and accuracy.
• Basic computer skills, including proficiency in property management systems.
• Previous experience in the hospitality industry preferred.