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Front Desk Supervisor

Crowne Plaza Crystal City - Washington, D.C.

1480 Crystal Drive
Arlington, VA 22202

Hotel with 308 Rooms
Managed By B.F. Saul Company Hospitality Group
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Compensation: $21.00 per hour, Full-Time
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 
This position is responsible for ensuring outstanding guest service and effective operations of the front desk.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
This is a full time, on-site position that required flexibility for some weekends and holidays based on business needs. The hourly rate is $21.00/hr.
Responsibilities:
    • Guest Service:  Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
    • Financial Results and Cost Control:  Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
    • People Management and Training:  Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to Hampton Inn training policies.  Promotes collaboration and positive, professional work environment. 
    • Self/Workload Management:  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
    • Safety/Risk Management:  Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. 
Required Skills and Experience:
    • High school diploma or GED required.
    • 1+ years of prior guest service experience required in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
    • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
Benefits:
    • Well-Being Benefits
    • Health Insurance
    • Dental & Vision Insurance
    • Short & Long Term Disability
    • Long Term Planning:
    • 401(k) Retirement Program
    • Paid Life Insurance
    • Tuition Reimbursement
    • Team Member Programs:
    • Our Big 3 Mission Statement Leaders of the Month/Year
    • Annual Performance Appraisals and Wage Increase Opportunities
    • Annual Team Member Banquets
    • Annual Team Member Engagement Survey
    • Discounted Room Rates for Team Members, Family and Friends
    • Weekly Payroll
$21 - $21 an hour
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Posted November 20, 2025

Crowne Plaza Crystal City - Washington, D.C.


Visit the US Capital and Enjoy Washington, DC

Conveniently located at 1480 Crystal Drive, the Crowne Plaza Crystal City- Washington D.C. is just one mile from Ronald Reagan Washington National Airport. Take advantage of our complimentary shuttle from the airport to the hotel and our location, which is just four miles from the National Mall.

Only a minute ride from the hotel, the Crystal City Metro Station provides easy access to Washington D.C.'s most popular landmarks. Visit Arlington National Cemetery, the Lincoln Memorial, Thomas Jefferson Memorial, Vietnam Veterans Memorial, Martin Luther King Jr. Memorial, or one of the Smithsonian Institution's 17 free museums and zoo, including the National Museum of African American History and Culture. Washington sports fans can catch a Nationals game at Nats Park, or a Capitals or Wizards game at Capital One Arena.

Our seven distinct venues totaling 5,800 square feet of indoor event space, including our luxurious and spacious Grand Ballroom, is available for your unique gathering. For a package deal that takes care of your business needs, you can contact our Meetings Director here at the Crowne Plaza Crystal City-Washington D.C..

All of our guest rooms have complimentary Wi-Fi, flat screen TVs, satellite or cable channels, and ergonomic work desks. Take advantage of our well-equipped fitness center or dine in one of our two onsite restaurants. We look forward to welcoming you to the Crowne Plaza during your next stay!

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