Supervisor - Player Services
Wind Creek Bethlehem
77 Wind Creek Blvd
Bethlehem,
PA
18015
Description
Position Responsibilities
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§ Knows and enforces rules and regulations of player services.
§ Strictly adheres to and enforces all Internal Controls and SOP’s.
§ Monitor the customer service level provided by hourly team members to ensure unmatched guest service.
§ Support team members by filling in as a Representative- Player Services as needed and handles guest discrepancies.
§ Actively involved with the transactions of the TRU Team such as verifying fills, credits, and the overall balancing of the TRU Vault.
§ Actively involved with the distribution of gifts to Guests.
§ Supports an upbeat and positive image of Bus Marketing.
§ Assigns departure information to arriving busses.
§ Coordinates the arrival/departure of busses.
§ Assist guests with bus information.
§ Executes monthly promotions.
§ Provides team members with coaching sessions for growth and development.
§ Accuracy of bank and deposit balances.
§ Supervises and trains team members on their shift.
§ Verifies cash turn-ins from operating departments, various types of cash paid-outs, and cashier’s banks.
§ Approves customer credit within prescribed limits.
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- 18 years of age, proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
- Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
- Maintain consistent adherence to the Wind Creek customer service standards.
- Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements
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§ One (1) year experience involving cashiering, main bank, marker bank and chip bank in a management capacity preferred.
§ Experience working in a guest service environment or customer service area, with a hotel/casino resort preferred.
§ Excellent communication skills, strong organizational skills, detail oriented, and must be flexible with work schedule.
§ Ability to multi-task.
§ Physical ability to access all areas of the property.
§ Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
§ Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
§ Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned.
§ Ability to work with others, communicate well, receive direction; review your own work.
§ Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
§ Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
§ Ability to develop a working knowledge of all PGCB regulations, Internal Controls, and Player Services SOP’s.
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- Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
Wind Creek Bethlehem
Wind Creek Bethlehem is situated on the site of the historic Bethlehem Steel plant and is located approximately 60 minutes from Philadelphia and the northern New Jersey suburbs and 90 minutes from New York City.
Our hotel features a 254 rooms and 28 suites and 12,000+ square-feet of meeting space. Our Casino features over 3,000 state-of the-art slot machines ranging in denomination from 1¢ to $100, with many unique game themes and Jackpot progressive machines, as well as exciting multi-line, multi-coin, interactive bonus screen games.
Our 150 table games include Blackjack, Caribbean Stud Poker, Craps, Criss Cross Poker, Free Bet Blackjack, Let It Ride, Mini/Midi Baccarat, Pai Gow Tiles, Roulette, Three Card Progressive Poker, and a 30-table Poker Room, with limit and no-limit Texas Hold 'Em; Stud; and Omaha in a smoke-free environment, with state-of-the-art technology, including 12 plasma televisions.
We also offer Live dealer Stadium Gaming where players can participate in low- limit play, live dealer baccarat, and roulette without a table of other players.
Our Food & Beverage venues include two signature restaurants – Chop House at Wind Creek and Urban Table, as well as the Steelworks Buffet and Grill, Chopstick, The Market Gourmet Express, the Coil bar, Molten lounge, which features live entertainment seven nights a week, and Lehigh Valley’s hottest nightclub - Vision Bar.
We also feature the Steel Magnolia Spa & Salon and a family entertainment and childcare facility: Kids Quest and Cyber Quest. Our Event Center includes over 14,000 square-feet of flexible multipurpose and trade show space, accommodates meetings, conventions, and a variety of entertainment events.
As part of the Wind Creek Hospitality Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers
