Photo of The St. Anthony, a Luxury Collection Hotel, San Antonio, TX

Director of Operations

The St. Anthony, a Luxury Collection Hotel

300 East Travis Street
San Antonio, TX 78205

Hotel with 277 Rooms
Managed By Crescent Hotels & Resorts
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Full-Time

Description

Key Responsibilities
Operational Leadership
Oversee performance of Rooms, Food & Beverage, Housekeeping, Front Office and Guest Services.
Ensure standards of luxury excellence and compliance with brand, ownership, and regulatory requirements.
Lead service review and improvement efforts including SOP development, brand audits, and operational readiness planning.
Support new outlet and activation launches, seasonal programming, sustainability initiatives, and service culture programs.
Guest & Service Excellence
Drive guest satisfaction results through anticipatory service, personalization, and operational discipline.
Monitor guest feedback platforms, implement service recovery strategies, and elevate associate responsiveness.
Embed luxury service behaviors, storytelling, and Moments of Magic into daily experience delivery.
Financial & Business Results
Contribute to annual budget development, forecasting, capital planning, and cost control strategies.
Optimize labor models, productivity, and quality outcomes to achieve fiscal targets.
Analyze operational KPIs and utilize data for business insight, innovation, and performance improvement.
People Leadership & Culture
Lead and mentor department heads, ensuring alignment with organizational values, brand culture, and leadership competencies.
Foster associate engagement, empowerment, accountability, and recognition.
Ensure training, succession planning, hiring practices, and performance management systems support talent development and luxury service capability.
Strategic Execution & Collaboration
Serve as a trusted advisor and second-in-command to the General Manager.
Champion cross-functional alignment, communication, and operational readiness for major events, VIP stays, renovations, openings, and owner visits.Build collaborative partnerships with ownership, corporate support teams, local community organizations, vendors, and tourism partners.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted December 2, 2025

The St. Anthony, a Luxury Collection Hotel

Welcome To The St. Anthony, A Luxury Collection Hotel, San Antonio

Make history in our luxury hotel in San Antonio

Situated in the heart of downtown, overlooking Travis Park, our AAA Four Diamond hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. Visit the Alamo for a glimpse into Texas' past, or stroll the idyllic waterfront promenade of the Riverwalk. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns. During your stay, sample all five of our hotel's upscale restaurants, including the vibrant Cabana Bar next to our rooftop infinity pool. Attend elegant occasions like wedding receptions and corporate retreats in our 13 event rooms, which have hosted global politicians, royals and celebrities. Step inside vintage-inspired hotel rooms with features like pillowtop beds, free Wi-Fi, black marble tubs and green velvet seating in our downtown hotel in San Antonio.

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