Come for a JOB, stay for a CAREER.
Guest Service Agent
The Rubenstein Hotel
104 St. Charles Avenue
New Orleans,
LA
70130
Hotel with 40 Rooms
Managed By
The J Collection by Waterford Hotel Group
Hotel discounts, same day pay, holiday pay, advancement opportunities!
Full-Time
3pm-11pm
ABOUT US
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
Guest Service Agent Overview
The Guest Service Agent role is a fun, dynamic, and essential position within the hotel—often serving as the first and last point of contact for our guests. Guest Service Agents play a major role in shaping the overall guest experience. Because of the visibility of this role, guests frequently rely on the front desk for answers, problem-solving, and support throughout their stay.
This particular position is unique: our lobby check-in area doubles as the hotel bar, so candidates must have bartending experience and feel confident balancing both hospitality and beverage service.
Guest Service Agents must think quickly on their feet, multitask with ease, and approach every situation with a positive, pleasant demeanor. A strong “can-do” attitude is a must!
Responsibilities Include:
Greeting and thanking guests in a sincere, friendly, and professional manner
Checking guests in and out efficiently
Assigning rooms and completing administrative duties
Serving guests at the lobby bar, including preparing and serving beverages
Answering phones and responding to guest inquiries
Posting charges to appropriate accounts
Performing duties on the daily checklist
Communicating and passing information to departments to ensure seamless service
Engaging with guests, anticipating needs, and ensuring their stay exceeds expectations
Job Requirements:
If you’re looking to kickstart or grow your hospitality career and have the following qualities, we’d love to connect:
Bartending experience required (beer, wine, and cocktails)
A keen eye for detail, strong time-management, and excellent customer service skills
A pleasant, energetic, and friendly demeanor
Ability to multitask in a lively lobby/bar environment
Able to work both independently and as part of a team
Flexible working hours, including evenings, weekends, and holidays
Ability to work with little supervision while maintaining high performance standards
Physical mobility and stamina to stand for extended periods
Must be able to pass a background check
Ability to follow instructions and adapt to changing guest needs
WATERFORD HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
We know that life gets in the way, and YOU deserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
EXCITING EXTRAS
On Demand Pay- Why wait for pay day – get your pay when you need it24/7.
Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
401k Plan- Nobody wants to work forever, start planning for your future now.
Hotel Discounts- It’s one of the biggest industry perks.
Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.
For more information, please visit our website at waterfordhotelgroup.com
EOE/M/F/D/V
Posted December 5, 2025
The Rubenstein Hotel
A BOUTIQUE HOTEL IN NEW ORLEANS
Welcome to The Rubenstein Hotel, where the rich history of New Orleans meets modern elegance. Nestled at the iconic intersection of Canal Street and St. Charles Avenue, our 40 room boutique hotel is a tribute to the cherished legacy of the Rubenstein family. With a commitment to exceptional hospitality, we invite you to experience the vibrant culture, delicious cuisine, and lively atmosphere. The Rubenstein Hotel offers a warm and inviting retreat in the heart of the city.