Player Services Greeter

Description

Job Overview

The focus of the Greeter is to greet all guests that enter the casino with a warm and friendly smile and assist with general information about the property. Greeters may be the first and final point of contact and have the ability to make a lasting impression on the guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Provides outstanding guest service, including interpreting and conveying property information to all guests
• Answers questions pertaining to, promotions, complimentary, and special events
• Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
• Adheres to the established dress code
• Provides prompt, friendly and courteous service to all guests, including a warm and friendly greeting
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)– required
• Must successfully pass job interview, including a guest service audition and obtain the “Gold Pass”– required
• Outgoing, friendly, helpful personality and positive attitude– required
• Must be mature, possess the ability to maintain confidentiality, and assume responsibility
• Must maintain professional appearance and adhere to established dress code at all times
• Must be willing and able to work all shifts including days, nights, weekends, holidays, and overtime as required
• Willing to travel and participate in training as recommended or required
• Must be able to walk or stand for 100% of assigned shift
• Must be able to work within a noise filled and smoke/secondary smoke environment
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.