General Manager

Pay

Minimum – Anticipated Maximum Base Salary: $132,100 – $178,400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Our ideal candidate is a passionate, inspiring leader who takes pride in creating memorable moments for fans and understands that team development is key to success. You will oversee people, processes, budgets, and expenses, fostering a culture of service excellence while maintaining the highest standards in food and beverage operations.
• At Delaware North, we deliver exceptional hospitality for every occasion, elevating the fan experience through innovation, quality, and attention to detail.
• Maintain strong client relationships through clear communication, operational efficiency, and sound financial practices while delivering high-quality food, beverages, and services.
• Develop and manage vendor partnerships to ensure consistent delivery of products and services.
• Recruit, train, and develop a high-performing management team; support and manage all union and non-union team members to deliver exceptional guest experiences.
• Optimize staffing levels to balance guest satisfaction and maximize profitability for Delaware North and our client.
• Establish pricing and operational strategies within approved budgets to enhance profitability.
• Ensure strict adherence to safety, sanitation, and maintenance standards for all foodservice equipment.
• Maintain compliance with federal, state, local, and company regulations, including alcohol sales, OSHA, payroll, employment, and EEO guidelines.
• Oversee financial performance by verifying, preparing, and submitting reports, forecasts, and budgets; ensure effective systems for cash handling, inventory control, and payroll processes.

More about you

• Bachelor’s degree in Business Management or a related field.
• Minimum of 7–10 years of management experience in high volume contract foodservice operations.
• Proven experience managing operations in a major sports venue with annual revenues exceeding $50 million.
• Candidates with prior experience opening a new sports venue are highly desired.
• Strong background in sustainability initiatives.
• Demonstrated expertise in financial management, budgeting, and operational accountability.
• Exceptional leadership skills with experience in project management.
• Ability to communicate effectively across all levels of the organization.

Shift details

Days
Evenings
Holidays
Weekends
Events
12hr shift
10hr shift