Front Desk Agent

Welcome to the gateway of Southern charm in the vibrant Franklin, TN! At the heart of the bustling Cool Springs district, just a stone’s throw from boutique shopping, historical sites, and local eateries, our hotel is not just a place to work—it’s a place to experience the warmth of a community. We are looking for someone who can bring their own sparkle to our front desk team, making each guest’s stay unforgettable.

Imagine being the first smile that greets visitors from around the world as they step into a world of comfort and style. As the face of our hotel, you’ll not only check guests in and out efficiently but also make them feel welcomed and valued from the moment they arrive. You’ll be hands-on in creating those pivotal first impressions, which can define their entire experience and shape our brand’s reputation.

Key Responsibilities

• Deliver exceptional service that starts with a warm welcome, managing both in-person greetings and phone interactions with ease.
• Tackle daily challenges, from managing bookings to solving guest queries with a proactive and positive approach.
• Handle transactions meticulously, ensuring all check-ins and check-outs are processed smoothly using our cutting-edge technology.

Our ideal candidate is someone who exudes friendliness and can communicate fluently in English, both verbally and in writing. You should be comfortable with regular use of computers and various software, ready to adapt and respond to the dynamic needs of our guests. While the role is bustling with activity, it will sometimes require you to move or lift items up to 20 pounds.

Why Join Us?

• Competitive compensation based on experience
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
• 401-K and supplemental insurance options
• Opportunities for professional growth and development
• Exclusive travel discounts to explore the Hilton world

At Hilton Franklin Cool Springs, we’re more than just a team; we’re a family. We celebrate our victories, small and large, and support each other to achieve personal and professional goals. This isn’t just a job—it’s a stepping stone to a fulfilling career in hospitality, enriched with the culture and authenticity of Franklin’s warm community.

Ready to start your journey with us? Dive into a workplace where your efforts are valued and your personality can shine!