Executive Housekeeper

Executive Housekeeper – Hilton Garden Inn Wildwood, Marietta

Hilton Garden inn Wildwood is looking for people that have a passion to serve others! Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Job Functions

• Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation.
• Prepares work schedules in accordance with forecasted occupancy.
  Supervises the day to day activities of housekeeping staff.
• Maintains familiarity with cleaning equipment; fills out requisition orders as necessary.
• Oversees and conducts inspections of Public Space for efficiency and cleanliness.
• Insures public space meets and exceeds customer expectations for the appearance of the hotel.
• Conducts department training on a regular basis.
• Provides staff with the skills training to provide value added service to customers.
• Monitors service and teamwork on a regular basis and counsels associates as needed.
• Insures that guest rooms are within the standards of Auro and franchise hotels.
• Inspects all guest rooms each quarter; checks "In" house or "Stay-over Rooms" as necessary.
• Writes maintenance orders as needed. Conducts inventories as assigned.
• Checks linen closets and carts for cleanliness and supplies.
• Trains associates on proper cleaning techniques.
• Uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers.
• Insures that all associates follow safety rules and procedures. Takes corrective action where required to improve safety of work areas.
• Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Determines, communicates, and monitors achievement of standards of performance on a timely basis
• Maintains proper linen pars, chemicals, and amenity inventories.
• Recommends purchases of products; remaining within budget.
• Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
• Confers closely with the Executive Housekeeper at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Must have flexible availability to include nights, weekends, and holidays.

Job Requirements

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required. Must speak, read, and understand English.

To do this kind of work, you must be able to:

• Use hands to lift, carry or pull objects that may be heavy.
• Understand simple instructions.
• Read and execute banquet event orders.
• Work outdoors in all kinds of weather.
• Learn simple procedures and techniques.
• Perform routine work or the same task over and over again.
• Be available for work evenings, weekends and holidays.

Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, seeing, feeling.