Engagement and Development Manager

Pay

Minimum – Anticipated Maximum Base Salary: $60,406 – $66,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Restructure and deliver new hire orientation to include compliance, property onboarding, and the Delaware North GuestPath Continuous Improvement Program 
• Coach managers and team members on service standards, identify training gaps, and implement solutions to improve guest scores and service recovery 
• Partner with department leads to develop onboarding plans and conduct follow-up to ensure smooth integration of new hires 
• Monitor and train on GuestPath Program, analyze survey results, and implement action plans to elevate service performance 
• Design and manage rewards, recognition, and communication programs to inspire team engagement and reinforce GuestPath standards 
• Travel between two local properties, using a company vehicle

More about you

• Degree in training, education, or related field preferred 
• Minimum of 3 years of in-person training working with large, diverse groups 
• Creative and innovative, must be able to motivate, develop, and direct people as they work 
• Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects 
• Ability to use analytics to recognize gaps in training and areas to emphasize 
• Must possess a vaild driver’s license

Shift details

Days
Evenings
M-F
Weekends