Senior Sales Manager

Description

DoubleTree by Hilton Orlando at SeaWorld is seeking an experienced Senior Sales Manager to join the team. The Senior Sales Manager will maintain, develop, implement and maximize the business plan with effective strategies through direct sales, digital marketing and revenue management. This person will ensure effective internal and external communications with clients, potential customers, and ownership.

Remote candidates that meet all minimum requirements will be considered.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

ESSENTIAL JOB FUNCTIONS:

• Develop and execute a targeted sales action plan to drive sales revenue across assigned market segments.
• Consistently meet and exceed monthly, quarterly, and annual sales goals.
• Increase market visibility through proactive engagement with key industry accounts.
• Actively prospect, qualify, solicit, and secure new business, while cultivating long-term repeat partnerships.
• Conduct property site experiences, client entertainment, and relationship-building activities to convert business.
• Support the Director of Sales & Marketing in leading daily department operations, including sales strategy, service delivery, and office administration.
• Assist in coaching and mentoring sales, catering, and sales support team members to ensure performance, communication, and service standards are met.
• Collaborate with department leaders and operational teams to ensure seamless communication and execution of group business.
• Provide weekly and monthly sales activity reports, call logs, and marketing actions as requested by the Director of Sales & Marketing.
• Perform local sales calls, competitive market research, and maintain strong awareness of industry and market trends.
• Represent the hotel at networking events, trade shows, and local community organizations as needed.
• Uphold confidentiality, ethical standards, and company values in all business practices.
• Promote and model effective teamwork, supporting colleagues and cross-departmental success at all times.
• Serve as acting departmental leader in the absence of the Director of Sales & Marketing, with responsibility for meetings, reporting, and team direction.

REQUIRED SKILLS/ABILITIES:

• Minimum 2-3 years of hotel sales experience in a full-service, property is required.
• Experience at an airport or convention hotel is highly desired.
• Experience in a leadership or mentorship capacity is strongly preferred.
• Previous Hilton experience is highly desired.
• Demonstrated ability to secure new business, convert leads, build relationships, and manage a repeat client base.
• Experience working directly with operations to ensure seamless program execution, event detailing, and client servicing.
• Strong understanding of market segmentation, competitive positioning, and revenue strategy in relation to group business.
• Prior experience representing a hotel at industry trade shows, networking events, and customer-facing travel appointments is preferred.
• Knowledge of hotel contracts, revenue terms, attrition, cancellation policies, commissions, and third-party agency guidelines is highly desired.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.