General Manager

We are a fast-growing hospitality management company dedicated to creating memorable experiences for our associates, guests, ownership, and communities. At the heart of what we do is care—we care for people so they can be their best. 

Position Overview 

The General Manager is responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, all while maintaining the integrity of the property. 

Location: Hilton Garden Inn, Kennesaw, GA 

Key Responsibilities 

• Sales Leadership: Lead hotel sales efforts by engaging with top accounts, meeting clients, hosting events, and maintaining regular communication with key stakeholders. 

• Team Development: Foster a positive, team-oriented environment by supporting employee growth and motivation. Conduct effective training sessions and provide ongoing development opportunities for all team members. 

• Operational Oversight: Perform daily department tours, address operational needs, and conduct weekly staff meetings focused on training, performance review, and upcoming sales and operations initiatives. 

• Financial Management: Meet financial review deadlines, ensure adherence to budgets, and analyze data to forecast financial performance. Oversee expense control and maintain compliance with accounting standards. 

• Service Excellence: Regularly inspect guest rooms and common areas to ensure cleanliness and maintenance. Promote consistent service standards across all departments through targeted training programs. 

• Recruitment and Hiring: Conduct interviews for management positions and follow hiring protocols. Provide coaching, counseling, and disciplinary actions as needed. 

• Guest Relations: Engage with guests during peak times, address concerns promptly, and enhance overall guest satisfaction. Actively support sales efforts by meeting with clients and conducting property tours. 

• Compliance and Training: Ensure compliance with company SOPs, conduct training modules, and maintain security protocols, including monthly safety audits. 

• Property Maintenance: Oversee preventive maintenance programs and ensure the physical property is well-maintained.

Basic Qualifications 

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree with 4-5 years of related experience; or a 2-year degree with 5-6 years of related experience. 

• Hilton experience preferred.

Preferred Qualifications 

• Warm and friendly demeanor with excellent verbal and written communication skills. 

• Ability to listen, understand, and resolve employee and guest concerns effectively. 

• Strong multitasking and organizational skills with the ability to prioritize tasks to meet deadlines. 

• Consistent professionalism in appearance and behavior, adhering to high grooming standards. 

• Strong problem-solving skills with the ability to evaluate and synthesize complex information. 

• Maintain confidentiality and demonstrate effective conflict resolution skills. 

• Spanish-speaking/Bilingual candidates are a plus.

Physical Requirements 

• Ability to work long hours as needed 

• Light physical work, including lifting up to 20 pounds occasionally 

• Must possess a valid driver’s license applicable to the state. 

Equal Opportunity Employer (M/F/D/V)