Fitness Front Desk

Description

The Fitness Front Desk Associate is the first point of contact for members and guests. This role provides excellent customer service, manages check-ins, handles basic administrative tasks, and supports daily gym operations to create a welcoming and organized environment.

• Greet members and guests in a friendly, professional manner

• Check members in and verify memberships

• Answer phone calls, emails, and general inquiries

• Schedule appointments, classes, or personal training sessions

• Process membership sign-ups, payments, and cancellations

• Maintain cleanliness and organization of the front desk and lobby area

• Enforce gym policies and safety procedures politely and consistently

• Assist with retail sales (merchandise, supplements, etc.)

• Communicate member concerns to management as needed

• High school diploma or equivalent (required)

• Previous customer service experience preferred

• Strong communication and interpersonal skills

• Basic computer skills and comfort with POS systems

• Ability to multitask and stay organized in a fast-paced environment

• Friendly, reliable, and professional attitude

• Interest in fitness, health, or wellness is a plus

• Ability to stand for extended periods

• Ability to lift up to 25 lbs if needed

• Flexible hours, including early mornings, evenings, weekends, and holidays

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.