Complex Events Manager

Description

The Westin Great Southern and Renaissance Columbus are seeking a Complex Events Manager to join the team. The Complex Events Manager is responsible for Event Coordination and Management in accordance with brand standards for all assigned catering groups and groups with guest room blocks, with or without event space. They will coordinate contracted event space and guest rooms, arranges event and guest room details, and meets budgeted revenue through upselling and management of contracted events and rooms.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive salary of $60,000 annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Assume management of all assigned contracted groups with or without event space as assigned by the Sr. Event Services Manager or Director of Catering and Convention Services.

• Coordinate the usage of event space with the Director of Catering and Event Services and the Group Sales Department to maximize revenues, accommodate guest requirements and minimize in-house labor.

• Develop creative menus and parties with leadership to meet needs of groups and maximize revenues.

• Ensure client files are kept organized and current with all required information, updated in CI/TY.

• Monitor and handle inquiry calls on a timely basis, ensuring that all messages both email and phone are returned within 4 hours during business hours.

• Meet with clients to finalize functions details.

• Conduct site inspections as required.

• Proactively ensure deposits, rooming lists, menus are all received on or before due dates.

• Detail resumes accurately ensuring the client signs off on all details, and distribute within the proscribed expected time to all hotel departments.

• Detail function requirements accurately on Banquet Event Orders (BEOs) ensuring the client signs off on the functions.

• Review estimated guarantees and ensure that firm guarantees are obtained 3 business days prior to the function.

• Monitor changes to BEOs to ensure that accurate information on changes is communicated to the respective departments on a timely basis.

• Inspect the preset scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.

• Monitor guest reactions while in house to find opportunities to exceed expectations and handle any guest complaints ensuring 100% guest satisfaction.

• Review sales for previous day; resolve discrepancies with Accounting.

• Contact client after scheduled functions to ensure satisfaction and to solicit rebooking.

• Ensure complete confidentiality of all VIP and alias groups, informing only “need to know” managers of identity.

REQUIRED SKILLS/ABILITIES:

• A minimum of 3 years of experience in sales and marketing, events, or related area is required.
• Ability to work a flexible schedule including nights, weekends, and holidays is required.
• Experience telephone sales with proven sales negotiating and closing skills.
• Ability to handle multiple guests and operational demands with a high degree of professionalism, operating often with time sensitive deadline.
• Proficient computer skills and knowledge

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.