Income Auditor – AR Billing Coordinator

Hyatt Regency Indianapolis is a beautifully refined, contemporary hotel in the heart of downtown—connected to the Convention Center and steps from Lucas Oil Stadium. Our blend of modern amenities and classic design elements creates a welcoming atmosphere for guests and colleagues alike. We are seeking a detail-driven, service-oriented Income Auditor – AR Billing Coordinator to join our Finance team.

Job Summary:

The Income Auditor – AR Billing Coordinator supports the hotel's financial integrity through accurate reporting, variance analysis, and guest-focused financial interactions. This role is responsible for revenue verification, daily and monthly reporting, credit card chargeback management, accounts receivable billing, and collaboration with Operations and Corporate partners. Exceptional accuracy, professionalism, and communication skills are essential.

Key Responsibilities:

Financial Reporting

• Complete the Daily D Sheet using Daily Packet Instructions to ensure accurate financial reporting.

• Review and verify hotel revenue and night audit posting codes for accuracy.

• Complete the Daily Cash Computed Report following established procedures.

• Review Coupon Log and reconcile with PMS charges.

• Maintain PCI Compliance Spreadsheet and perform monthly communication device audits.

• Process daily cash deposits in coordination with the Executive Assistant.

• Respond to credit card chargebacks, providing thorough documentation to resolve disputes.

• Process refunds, and F&B/Starbucks AP invoices while maintaining invoice logs.

Variance Analysis & Month End

• Investigate cash and credit card variances daily; involve Operating Managers when needed.

• Investigate tax variances and document findings on the D Sheet according to established standards.

• Monitor unusual posting transactions; partner with Accounting Manager to identify and correct issues.

• Reconcile designated accounts during month-end using Opera Account Journals.

Guest Service – External Guests

• Respond to guest financial inquiries within 24 hours in a caring, professional manner.

• Research billing issues, provide accurate solutions, and maintain detailed documentation.

• Monitor the general accounting inbox and phone line for timely response.

Guest Service – Internal Colleagues

• Train and support team members on accounting procedures to reduce repetitive errors.

• Collaborate with Operations Managers to develop process-improvement training.

Guest Service – Corporate Office

• Provide timely and accurate responses to Corporate Office requests.

• Work with the Accounting Manager to support ongoing corporate compliance and reporting.

Accounts Receivable Billing

• Process banquet invoices using the Banquet Invoice SOP; communicate with Event Planning Managers as needed.

• Update Airline Room Billing grids monthly.

• Apply World of Hyatt compensation in Opera AR using established spreadsheets.

Qualifications:

• Bachelor’s degree or equivalent experience in Accounting or a related field.

• Minimum two years of experience with hotel PMS systems, preferably Opera.

• Strong communication and guest service skills, with the ability to interact with external guests, internal colleagues, and corporate partners.

• Ability to navigate multiple web-based reporting systems including credit card portals, bank platforms, Micros, FTP programs, and financial reporting tools.

• Intermediate Excel proficiency (sorting, filtering, formulas required).

• High level of confidentiality, integrity, and professional judgment.

• Ability to work effectively in a fast-paced environment and adapt to frequent changes.

• Strong analytical skills for variance analysis and problem resolution.

Why Join Us?

• Professional Growth: Expand your financial and hospitality expertise within a distinguished hotel brand.

• Supportive Team Environment: Work alongside colleagues who value accuracy, collaboration, and service.

• Competitive Benefits:

  • Medical, dental, and life insurance

  • Short- and long-term disability

  • 401(k)

  • Discounted services and travel benefits

  • Colleague meal program

Apply Today!
Join a Finance team committed to accuracy, guest service, and operational excellence at Hyatt Regency Indianapolis.

Job Type: Full-Time
Location: Hyatt Regency Indianapolis – Downtown