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Assistant General Manager

AC Hotel Louisville Downtown

727 East Market Street
Louisville, KY 40202

Hotel with 156 Rooms
Managed By Concord Hospitality Enterprises
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Compensation: $87,346 per year, Full-Time

Description

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Responsibilities:

  • Ensures that all brand standards are being maintained in each area of the property
  • Oversees the operation of all hotel property departments
  • Maintains current licenses and permits as prescribed by local, state, and federal agencies
  • Provides a safe working environment in compliance with OSHA/MSDS
  • Ensures compliance with all corporate accounting procedures
  • Covers front desk shifts as needed
  • Ensures each department has accurate and complete inventory and all supplies are maintained
  • Assists and approves department managers’ scheduling against guest and hours/occupied room goals
  • Assists team supervisors and managers with constructive coaching and counseling
  • Focused on guest satisfaction scores and strategies for improvement
  • Provides excellent customer service by being readily available/approachable for all guests
  • Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

    Qualifications:

  • Minimum 3–5 years of hospitality management experience, preferably in a hotel environment
  • Strong leadership and team development skills
  • Excellent communication, interpersonal, and organizational abilities
  • Proven track record in guest satisfaction and employee engagement
  • Knowledge of hotel operations, budgets, and financial reporting
  • Ability to work flexible hours, including nights, weekends, and holidays

    Benefits (Full-Time Associates Only)

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted December 31, 2025

    AC Hotel Louisville Downtown

    NuLu District, Louisville hotel near Churchill Downs

    Calling all horse lovers, book your stay at the new AC Hotel by Marriott Louisville Downtown today! Our AC Hotel reflects the soul of the city while offering trendy accommodations. Our Louisville hotel is located in NuLu, the East Market District of Downtown, known for its unique art galleries, specialty stores, antique shops, and restaurant scene. Conveniently located to major attractions including Churchill Downs, KFC Yum! Center and the University of Louisville. For the Bourbon fans, we are part of the Urban Bourbon Trail including Jim Beam, Old Forester and steps from Rabbit Hole Distillery. Step into your spacious, well-appointed guest room to discover European styling and premium bedding. A refined design with an emphasis on technology brings flat-screen Smart HDTVs to each room and free WiFi throughout. We offer a Spanish twist with our breakfast and serve up tapas, handcrafted cocktails and expert local knowledge at our AC Lounge. AC Hotel Louisville Downtown is a whole new way to hotel.

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