Description

Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Uptown is the place for you!

The Hilton Charlotte Hilton is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.

This is a full-time position and requires shift availability for AM shift (7am-3pm) and PM shift (3pm until 11pm). Shifts are scheduled during weekdays and weekends.

Required ability to use computers, Hilton PEP training is provided
Excellent interpersonal & communication skills
Ability to address guest needs and exceed guest expectations
An energetic personality

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.

Qualifications

Prior front office hotel experience preferred

Behaviors

Team Player: Works well as a member of a group (Preferred)
Enthusiastic: Shows intense and eager enjoyment and interest (Required)

Motivations

Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School (Preferred)

Skills

Multi-Tasking (Some Knowledge)
Decision Making (Some Knowledge)
Customer Service (Intermediate)
ONQ (Novice)

Experience

Required
Prior front office hotel experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted January 7, 2026

Guest Service Agent

Hilton Charlotte Uptown