Conference Services Manager

Description

Position Summary

The Conference Services Manager (CSM) is responsible for the planning, coordination, and execution of group meetings and events from contract turnover through departure. Acting as the primary liaison between the client and hotel operations, the CSM ensures every detail is delivered to brand standards while providing a high-touch, personalized guest experience.

Key Responsibilities

Client & Event Management

• Serve as the main point of contact for assigned group business post-contract
• Lead engaging planning calls, site visits, and pre-event meetings
• Create, manage, and distribute detailed Event Orders (EOs)
• Oversee on-site execution of meetings and events to ensure client satisfaction

Cross-Functional Collaboration

• Partner closely with Banquets, Culinary, Front Office, Housekeeping, Engineering, and Third-Party Vendors (i.e. AV, décor vendors, outside caterers, etc. )
• Lead weekly EO meetings and group resume meetings with Sales Team for upcoming groups
• Proactively identify and resolve operational or service challenges
• Ensure all event details are communicated clearly to all department leaders and team members

Financial & Administrative Oversight

• Review contracts to ensure alignment with event execution
• Track deposits, concessions, and billing accuracy
• Coordinate post-event billing and reconciliation with Finance
• Identify opportunities to enhance revenue through F&B and event upgrades

Service & Brand Excellence

• Deliver warm, intuitive, and personalized service aligned with the Sandbourne’s Universal Behaviors and service culture standards
• Anticipate guest needs and provide thoughtful, creative solutions
• Maintain strong client relationships to encourage repeat business
• Consistently represent the hotel’s culture, aesthetic, and service philosophy

Qualifications

• 1-2 years of experience in Conference Services, Catering, or Event Servicing
• Experience in a lifestyle, boutique, or luxury hotel environment preferred
• Strong knowledge of banquet operations and food & beverage service
• Excellent organizational, communication, and multitasking skills
• Proficiency in Ci/TY, Lightspeed, or similar event management systems (i.e. Social Tables)
• Ability to work flexible hours, including evenings, weekends, and holidays

Key Attributes

• Client-focused and service-driven
• Highly organized with strong attention to detail
• Calm and solutions-oriented in a fast-paced environment
• Detail-minded with strong creative instincts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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