Photo of Hyatt Centric French Quarter New Orleans, New Orleans, LA

Front Desk Agent

Hyatt Centric French Quarter New Orleans

800 Iberville Street
New Orleans, LA 70112

Hotel with 254 Rooms
Managed By Concord Hospitality Enterprises
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Full-Time

Description

As a Front Desk Agent or Guest Services Agent at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

    • Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

    • Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Posted January 9, 2026

    Hyatt Centric French Quarter New Orleans

    Our Hotel

    When visitors explore New Orleans, starting out in the French Quarter is a necessity. With classic architecture, creative cuisine, and of course, the lively Bourbon Street scene, visitors will find the fun never ends during their stay in the heart of the action at Hyatt Centric French Quarter New Orleans.

    What Guests Love:
    • Fun in the French Quarter: Historic sights including Jackson Square and the French Market coupled with the exciting bars and live music spots on Bourbon Street
    • Residential-style rooms: 254 guestrooms and suites equipped with modern comforts
    • Classic New Orleans cuisine: Regional delicacies at Powdered Sugar and Gulf Coast seafood specialties at Red Fish Grill
    • Memorable meetings and events: Over 10,660 sq ft of indoor and outdoor meeting space, fit for all kinds of functions
    • Exploring with ease: Take the streetcar, ride the bus, or stroll down the historic streets of New Orleans

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