Photo of WoodSpring Suites Fort Myers - Cape Coral, Fort Myers, FL

Front Desk Supervisor - Choice Advantage Knowledge REQUIRED

WoodSpring Suites Fort Myers - Cape Coral

1915 Colonial Boulevard
Fort Myers, FL 33907

Extended Stay
Managed By Concord Hospitality Enterprises
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Full-Time
Open Availability Required

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

  • Provide the highest quality of service to guests at all times
  • Check guests in and out efficiently and in a friendly manner
  • Ensure guest have no balances on folios
  • Assist with laundry and houseman duties
  • Handle guest mail and messages with professionalism and accuracy
  • Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
  • Take reservations and manage room blocks and special requests
  • Answer switchboard calls following proper telephone etiquette standards
  • Monitor room availability and assist AGM/GM with yield management and restrictions
  • Handle guest safe deposits per established procedures
  • Keep the lobby and desk area clean and presentable
  • Maintain thorough knowledge of emergency and security procedures

    Qualifications

  • High school diploma or equivalent required; hospitality or supervisory experience preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Commitment to delivering outstanding guest service

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted February 8, 2026

    About WoodSpring Suites Fort Myers - Cape Coral

    Take in the convenience of staying longer in Fort Myers, FL

    Hotel rates get lower the longer you stay at WoodSpring Suites® Fort Myers – Cape Coral extended stay hotel in Fort Meyers, FL. We offer affordable convenience right off I-75 close to restaurants, shops and golf courses. Our 100% smoke-free hotel is a quick drive from the Everglades and beaches along the Gulf of Mexico. Enjoy the ease of accommodations designed for long-term travelers like nurses, construction workers, government employees, military personnel and students.

    Our spacious suites include a living area ideal for relaxation. Watch your favorite programs on a flat-screen TV or by connecting to free WiFi available throughout the hotel. The in-room kitchen is complete with a full refrigerator and freezer, microwave, 2-burner stovetop, prep area, and plenty of cabinets and storage space. Pet-friendly accommodations are bookable for a small fee, making it a breeze to bring your four-legged friend on your trip. Plus, guest laundry facilities make it easy to wash personal items at your convenience. Free parking, conveniently located vending machines and a 24-hour fitness center are some of the additional perks of staying with us. Additional housekeeping items and services are available at the front desk for a fee. These are just a few of the many ways we want you to feel at home during your visit to Fort Myers.

    Hotel at a Glance

    Conveniently located off I-75

    1 mile to Edison Mall

    Close to restaurants, shops, golf courses and beaches

    Pet-friendly rooms available

    In-room kitchen with full refrigerator and freezer

    Free WiFi and free parking

    Low weekly and monthly rates available

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    Pet Policy

    Pets Allowed. Pet Charge 10 USD Per Pet,Per Night. Pet limit 2 Pet Per Room. Max 75 Pounds. Dogs only.

    Amenities to help you stay awhile

    Our smartly designed extended stay hotel includes the amenities you need to relax in comfort. Enjoy connecting to free WiFi in your guest suite or anywhere throughout our property. Conveniently located vending machines and guest laundry facilities make it easy to feel at home. Keep up with your workout in our equipped gym open 24 hours a day. Additional linen exchange and kitchen packs are available for an additional fee at our front desk. Visit the front desk for linen exchange or to schedule additional cleaning for a small fee when you want housekeeping beyond the biweekly cleaning included with your stay. Don’t forget our low weekly and monthly hotel rates that get lower the longer you stay.

    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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