PHO - Director of Housekeeping

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The Director of Housekeeping plays a pivotal role in ensuring the highest standards of cleanliness, comfort, and guest satisfaction within the accommodation facility. This leadership position is responsible for overseeing all housekeeping operations, including managing staff, maintaining inventory, and implementing effective cleaning protocols. The role demands strategic planning to optimize workflow, enhance team productivity, and uphold compliance with health and safety regulations. The Director will collaborate closely with other departments to ensure seamless guest experiences and uphold the establishment’s reputation. Ultimately, this position drives operational excellence by fostering a motivated team dedicated to delivering exceptional service in a dynamic hospitality environment.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or equivalent work experience.
• Minimum of 5 years of progressive experience in housekeeping management within the hospitality industry.
• Proven leadership skills with experience managing a diverse team in a fast-paced environment.
• Strong knowledge of cleaning chemicals, equipment, and sanitation standards.
• Excellent organizational, communication, and problem-solving abilities.

Preferred Qualifications:

• Certification in Hospitality or Housekeeping Management (e.g., CHM, CHA).
• Experience working in a large-scale hotel or resort setting.
• Familiarity with property management systems (PMS) and housekeeping software.
• Demonstrated success in budget management and cost control.
• Multilingual abilities to effectively communicate with a diverse team and guest population.

Responsibilities:

• Lead, train, and supervise the housekeeping team to maintain consistent quality and efficiency in all cleaning and maintenance tasks.
• Develop and implement housekeeping policies, procedures, and standards to ensure compliance with health, safety, and sanitation regulations.
• Manage scheduling, budgeting, and inventory control to optimize resource allocation and operational costs.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards are met.
• Collaborate with other department heads to coordinate activities and address guest requests or concerns promptly and professionally.

Skills:

The Director of Housekeeping utilizes leadership and communication skills daily to motivate and guide the housekeeping team toward achieving operational goals. Organizational skills are essential for managing schedules, inventory, and budgets efficiently, ensuring resources are allocated appropriately. Knowledge of sanitation standards and cleaning technologies is applied to maintain a safe and hygienic environment for guests and staff. Problem-solving skills are critical when addressing unexpected challenges, such as guest complaints or staffing shortages, to maintain service quality. Additionally, proficiency with hospitality management software enhances workflow tracking and reporting, enabling data-driven decision-making.