Photo of Marriott Hutchinson Island Beach Resort, Golf & Marina, Stuart, FL

Resort Front Office Manager

Marriott Hutchinson Island Beach Resort, Golf & Marina

555 NE Ocean Boulevard
Stuart, FL 34996

Hotel with 275 Rooms
Managed By Concord Hospitality Enterprises
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Full-Time

Description

The Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Responsibilities:

  • Maintains guest service as the driving philosophy of the hotel.
  • Is committed to making every guest satisfied.
  • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
  • Develops added value customer service programs.
  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Acts as manager on duty for hotel and manages front desk operations.
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
  • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
  • Ensures all hotel employees know hotel objectives.
  • Ensures personnel files are accurate and comply with both local and federal laws and regulations.
  • Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely manner.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Monitors and maintains acceptable turnover levels.
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
  • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
  • Has acceptable property quality audits.
  • Periodically inspect rooms, building exterior, parking lot, etc.

    Benefits

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

    If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted January 12, 2026

    Marriott Hutchinson Island Beach Resort, Golf & Marina

    Experience our newly reimagined beachfront resort

    Discover the newly reimagined Marriott Hutchinson Island Beach Resort, Golf & Marina, where modern and sophisticated ambiance seamlessly complements the natural allure of this captivating destination. Nestled along 200 acres of pristine shoreline, our refreshed resort is poised to redefine the art of coastal living. We offer an authentic Florida beach getaway surrounded by lush grounds, hosting curated events and various resort activities, including our celebrated 18-hole executive golf course, six pickleball courts, direct beach access, and a private marina. Envision yourself in our newly redesigned guestrooms with private balconies and astonishing views. Immerse yourself in our dining venues, whether savoring seafood or indulging in a light poolside lunch; our innovative menus are crafted to elevate your culinary journey. Boasting 30,000 sq. ft. of versatile indoor and outdoor spaces, we bring a laid-back yet refined beachside ambiance to your gatherings

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