In-Room Dining Coordinator

Description

Job Title: In-Room Dining Coordinator

Department: Food & Beverage

Location: The Ben West Palm, Autograph Collection – West Palm Beach, FL

Status: Full-Time

At The Ben, West Palm Beach, every corner tells a story. Inspired by the legendary Byrd “Birdie” Dewey and her iconic Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with warmth, creativity, and individuality. Overlooking the marina and Intracoastal Waterway, The Ben offers guests refined dining at Proper Grit, elevated rooftop experiences at Spruzzo, and thoughtfully curated in-room moments that feel personal, polished, and memorable.

In-room dining at The Ben is not simply a service—it’s an extension of our hospitality philosophy, delivering comfort, elegance, and attention to detail directly to our guests’ doors.

The In-Room Dining Coordinator is the voice, the organizer, and the heartbeat behind every in-room dining experience. From the first phone call to the final presentation, this role ensures that each order is handled with precision, care, and genuine hospitality.

As a key liaison between guests, the culinary team, and service staff, the In-Room Dining Coordinator orchestrates seamless service, anticipates needs, and ensures every tray reflects The Ben’s luxury standards. This position also plays a vital role in setting up guest amenities and coordinating VIP requests across departments—and steps in to support service delivery when needed to maintain excellence at all times.

Guest Experience & Order Coordination

• Answer in-room dining calls promptly and professionally, using proper phone etiquette and brand language.

• Accurately take food and beverage orders, including special requests, dietary needs, and allergy considerations.

• Enter orders into the POS system with precision and attention to detail.

• Maintain thorough knowledge of menu items, ingredients, and daily specials to guide guests confidently.

Service Execution

• Coordinate order timing with the kitchen and service team to ensure smooth, timely delivery.

• Monitor order status and proactively follow up on delays or additional guest requests.

• Ensure all in-room dining trays and deliveries meet presentation, quality, and brand standards.

• Support service staff by preparing checks, coordinating deliveries, and tracking orders from start to finish.

• In the absence of an In-Room Dining Attendant, step in to assist with delivery and service as needed.

Amenities & VIP Coordination

• Set up in-room amenities with attention to detail, elegance, and personalization.

• Coordinate VIP and special occasion amenities with other departments, including Front Office, Housekeeping, and Culinary.

• Ensure amenities are delivered accurately, on time, and aligned with guest preferences and expectations.

Service Recovery & Standards

• Handle guest concerns or service recovery situations with professionalism, empathy, and discretion.

• Adhere to all hotel policies, food safety standards, and service procedures.

• Maintain a clean, organized, and professional work area at all times.

• Service-oriented with a polished phone presence and strong attention to detail.

• Calm, organized, and able to multitask in a fast-paced luxury environment.

• Confident communicator who enjoys coordinating across departments.

• Passionate about hospitality and creating elevated, personalized guest experiences.

• Flexible and team-focused, willing to step in wherever service excellence requires.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.