Housekeeping Lead

PRIMARY OBJECTIVE OF POSITION:

Provides support to the Housekeeping management team with the coordination of guests and Front Office requests in order to maintain Langham, Chicago Forbes standards.  Performs administrative functions within the department such as answering internal/external calls, data entry and preparing reports.  Provides support by supervising the Room Attendants, Turndown Attendants, Public areas Attendants and House Attendants by ensuring the guest rooms and public areas exceed and maintain the consistent quality of Langham Chicago’s Forbes standards. 

RESPONSIBILITIES AND JOB DUTIES:

• The Housekeeping Lead shall tour the hotel, when assigned by Housekeeping Management Team, to inspect rooms, floors, linen closets, storage closets and butler closets, check all public areas and evaluate the performance of the Housekeeping staff, by counseling them in a positive and constructive manner. Housekeeping Lead shall record inspection results and inform colleagues of inadequacies in their assigned tasks.
• Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal / external guests and colleagues to ensure Langham, Chicago’s high standards of quality.
• Build strong relationships with the Front Office, Engineering, and Private Dining team by maintaining a friendly, engaging, and courteous demeanor always. Assist them in resolving guest complaints by conducting thorough research of the situation and the most effective resolution. 
• Ensure all guest inquiries are completed timely and efficiently. The Housekeeping Lead shall respond to guest complaints regarding housekeeping service and resolve guest complaints throughout the day to ensure total guest satisfaction.
• The Housekeeping Lead shall assist the Housekeeping Manager in training the staff for shift-related duties and responsibilities.
• Assist all Housekeeping colleagues with any requests to ensure smooth operations.
• Due to the cyclical nature of the hospitality industry, the Housekeeping Lead may be required to work varying schedules to reflect the business needs of the hotel.
• Be familiar with basic computer skills and able to handle any request using the hotel system.
• Knowledge of stain removal and chemical agents and operation of different types of equipment.
• Adhere to Langham Chicago Housekeeping standards and Forbes standards.
• Inform Engineering of any necessary repairs to maintain a functional hotel.  
• Knowledgeable of all emergency plans and know how to act upon them.  Report any unusual occurrences immediately to Housekeeping management or to the security team. Remain calm and alert, always during an emergency.
• Assist with weekly and monthly inventories of furniture, fixtures, equipment and supplies as requested.
• Maintain complete knowledge of all Housekeeping services, outlets, hotel areas, features, and hours of operation.
• Follow all Occupational Health and Safety regulations.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards. Assist other housekeeping employees in maintaining clean and organized work and public areas.
• Ability to work professionally and cohesively as part of a team. 
• Make recommendations for training related issues when inconsistencies develop.

SPECIAL SKILLS REQUIRED:

To perform this job successfully, an individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:  

• Ability to effectively deal with colleagues and guests alike, some of whom will require higher levels of patience, tact and diplomacy and collect accurate information.
• Ability to read, write and communicate effectively and efficiently in English.
• Ability to stand, walk and/or sit continuously to perform essential job functions.
• Ability to lift, push up to 50lbs, bend, stoop, push or pull heavy cleaning equipment.

EDUCATION REQUIRED:

• High School graduate diploma or equivalent preferred
• College degree in Hospitality Tourism preferred.

EXPERIENCE REQUIRED:

• Relevant Housekeeping experience required.
• Excellent organizational and time management skills.
• Luxury hotel experience preferred.
• Additional language ability is a plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job with or without reasonable accommodation.  Must be able to walk/stand/bend continuously for 8 hours.  Must be able to push/lift/carry/pull up to 50 lbs. 

LICENSES OR CERTIFICATES: 

None required

SALARY RANGE: 

$22.48 - $28.10/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:  

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans 

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/